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Zendesk & SurveyMonkey: Improving Customer Support One Survey at a Time

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Zendesk & SurveyMonkey: Improving Customer Support One Survey at a Time

ZendeskClose your eyes. Take a deep breath. Repeat after us…We’re taking customer support to the next level.

Okay, you can open your eyes now. We’re proud to announce the reincarnation of one of our favorite mash-ups: Zendesk and SurveyMonkey.

This new and improved integration gives people direct access to their SurveyMonkey surveys within Zendesk. Whether gathering customer satisfaction or product feedback, Zendesk administrators can send out a plethora of trusted SurveyMonkey templates. Admins simply log into Zendesk, select the user group from whom they’d like to collect feedback, choose which survey to send and bam! Collaboration nirvana. The conversations you have with your customers will have deeper impact and lead to even more productivity.

To learn more, check out this quick video.

Zendesk is the first partner to tap into the power of our Create APIs. This new set of API methods gives developers access to existing surveys in a SurveyMonkey account as well as SurveyMonkey-verified templates. To get started, just head on over to Zendesk’s App Marketplace.

Our integration with Zendesk is an example of the platform economy–one in which online Software as a Service (SaaS) businesses can focus on their core product offerings while bringing value-added features to their customers via APIs. In other words? Expect a truly zen-like experience.

Big thanks to Conan Reidy, Sam Boonin, Steven Yan, Maxime Prades, Jennifer Rowe, Stephanie Zou and the entire Zendesk crew for one blissful integration!

Want to integrate with SurveyMonkey? Just visit our developer portal to get started.

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  • Romain Poncet

    Does SurveyMonkey integrate with Zendesk satisfaction? Eg, if one of my questions is “are you satisfied?”, can I link the results to the ZD satisfaction?

    • KTsurveymonkey

      Sorry for the delay on my response, Romain! I was waiting for ZenDesk to get back to me, and here is their response:

      >>Zendesk satisfaction ratings are specific to our product. Unfortunately, the answer to the question on your forums is that that is not possible to make the Zendesk satisfaction rating reflect an answer that was given in a SurveyMonkey survey.<<

      I hope that helps out, Romain!

  • Scott B

    How do I capture ticket Id and User data if i replace our zendesk satisfaction email with a survey monkey survey?

  • Tobias Ritlov

    Hi SurveyMonkey,

    Very nice integration that you have created with Zendesk.

    Are you working/planning on expanding on it?

    I think that a very nice addition would be, if it could store the answers from the survey in the actual Zendesk interface – especially so you could see the answers from each user on their own page. This would make it possible for our agents to get an even better picture of the users contacting them.

    • KTsurveymonkey

      Hi there Tobias,

      Haven’t heard anything about expanding on this, but we definitely want to hear what you think! If you email our support team they can pass this along to our developers as a feature request. Feel free to reach out to them here: http://help.surveymonkey.com/contactus

    • Isa Heins

      I support this request.

      MailChimp has a similiar App ‘Mail Chimp Activity’ that displays all relevant information right on the customers page and in each ticket.

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