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Are People Completing Surveys on Mobile Devices?

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Are People Completing Surveys on Mobile Devices?

As a survey-creator, chances are good you’ve probably asked yourself, “what’s the best way to ask my question so I get the best possible results?”

And it’s probably not the only question you have about survey design. Maybe you’ve wondered if your questions make sense or if your survey is too long. But have you ever stopped to consider just how people may be taking your survey?

You might have created your survey on your computer, but that doesn’t necessarily mean your respondents are completing it on one. With the multitude of devices available, we’re seeing a lot more people taking surveys on tablets and smartphones. In fact, based on the latest mobile statistics from Mary Meeker, 15% of all global traffic is mobile traffic and will continue to grow.

So, when you’re thinking about how to design your survey, make sure you also consider how optimize surveys for mobile users. So, what does this mean?

Well, in addition to all the survey-writing best practices you’re already using like making sure your survey isn’t overly long and the questions are clearly written and easy to understand, spend some time thinking about when you send out your survey.

We looked at our survey taking data over the period of a month and of users that finished their survey we found the following:

Mobile End Page Traffic Mix - Day of Week

As you can see from the graph above, of the overall traffic each day, there’s a definite increase of mobile traffic on weekends versus weekdays.

Mobile End Page Traffic Volume - Day of Week(2)

Though most traffic does occur on weekdays, regardless of the device, mobile users are more actively taking surveys on weekends.

The percentage of traffic coming from mobile users on weekdays ranges from 7 to 21%. Overall, there’s an increase of respondents completing surveys on mobile devices during peak commuting hours and after work.

Not surprisingly, non-mobile users are coming to the site earlier in the day and during work hours and heavily drop off once works end since they’re no longer in front of a computer. Mobile users, however, are coming to the site early but there isn’t a drop off when work hours end. Instead, usage is steady throughout the day.

Mobile End Page Traffic Mix - Weekday

Mobile End Page Traffic Volume - Weekday

On the weekends the amount of traffic coming from mobile is consistent throughout the day. This is because both mobile and non-mobile users take surveys at similar times. Saturday traffic is earlier in the day with a slow taper and Sunday has a slow increase throughout the day, with higher peak hours towards the evening.

Mobile End Page Traffic Mix - Saturday

Mobile End Page Traffic Volume - Saturday

There you have it; respondents are increasingly using mobile devices to complete surveys—especially over the weekend. So, make sure you take these mobile trends into account for your next survey.

Any questions or comments on mobile trends? Let us know in the comments section below! 

 

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  • rickdilorenzo

    If I use survey monkey for a survey, can I also find out what percentage of people filled in my survey with a mobile device versus desktop?

    Can I also find out what referer URL people came to the survey from? So I can better track if people are finding my survey from my emails, versus my Facebook page versus my website?

  • KTsurveymonkey

    To update our readers of this blog, here are some more recent numbers:

    ~25% of survey takers are on mobile

    ~15% of survey creators are on mobile

    Happy surveying!

  • Ann Moravick, Rx4good

    Does the SurveyMonkey app allow for offline taking of surveys on tablets and synching of results later?

    • KTsurveymonkey

      Hi Ann,

      That’s a really great question, and something we’re exploring. Currently the survey does need to be accessed via an internet connection. We will be sure to add your thoughts to our list of feature requests!

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