Online Surveys = Ongoing Insights

Heads Up! SurveyMonkey will be temporarily unavailable on SATURDAY, NOV. 16th

 → 
 → 
Heads Up! SurveyMonkey will be temporarily unavailable on SATURDAY, NOV. 16th

site_down_greenThe good news: We’re upgrading our infrastructure to make SurveyMonkey even better. The bad news? It’s going to be a little inconvenient.

With apologies in advance, our site will be offline for a maximum of one hour this Saturday, 16 November 2013, starting 11 AM PT. During this time, respondents will not be able to take your surveys.

Rest assured, your data and saved surveys are totally safe.

If you plan to send out surveys this weekend, we recommend that you send them by  5pm PT on Wednesday, 13 November, 2013. Or, wait until Monday, 18 November, 2013.

In the event one of your respondents tries to take a survey while the site is down, this is the message they’ll see:

Sorry for the inconvenience!

SurveyMonkey is upgrading its infrastructure today, Saturday, 16 November 2013. The survey you tried to take should be available in less than an hour. You’ll be able to access it by refreshing this page or clicking the link again.

You can also follow @SurveyMonkey on Twitter to see when the upgrade is complete.

To get more information about the infrastructure upgrade, click here.

Thanks for your patience!

Note: Respondents taking white label surveys on Research.net will see a similar message, without mention of SurveyMonkey.

As always, thanks for being such a great customer!  We hope the wait will be worth it for an even better SurveyMonkey with:

  • More data processing capacity
  • Faster web page response
  • Expanded backup systems to keep your data even safer

If you have further questions or concerns, please let us know: support@surveymonkey.com

Tags: ,

Inspired? Create your own survey.

Make your own survey.

Sign In  

Sign up to get started.

PRO Sign Up   Sign Up FREE  

Get expert survey help

Get expert survey help


Best practices for planning expert surveys

Planning makes writing your survey easy.

Download eGuide

How many responses do you need?

Use our sample size calculator to find out!

Calculate now

Analyze survey data like a pro

Learn to slice and dice data using the Analyze tool.

Download eGuide