Online Surveys = Ongoing Insights

Hurray! We’ve Answered Our One Millionth Customer Email!

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Hurray! We’ve Answered Our One Millionth Customer Email!

We really love questions over here at SurveyMonkey–the more questions, the better. Our incredible Customer Engagement monkeys in our Portland and Lisbon offices work hard every day around the clock to answer each and every one of your support questions whether it’s 7 AM or 7 PM.

Need help getting that cross-tabbed report put together by Monday for the boss? Trying to figure out how to add your organization’s logo to your survey? Or maybe you’re just looking for a quick tip on collectors.

Whatever your support issue might be, our Customer Engagement monkeys are there to help answer and so we’re very excited to share with you the big milestone they’ve hit recently.

Portland monkey, Kathryn, answered our one millionth customer email sent in by Justin, a manager of User Experience, looking to see if we’d be a good fit for his company needs. It was Justin’s lucky day as he not only got his question answered by Kathryn, he received a complimentary year’s subscription to the Gold plan—our most popular. Justin now has unlimited questions and responses, access to 50+ survey templates, advanced logic features like piping, question randomization and all sorts of bells and whistles for his next survey project.

We hope he digs his fancy monkey swag and wears our brand-spanking new custom-designed monkey tee every day.

Thanks, Justin!

Our main monkey, Dave Goldberg, also wanted to be sure he thanked our lucky one in a million customer for trusting us in helping him make even better decisions.

Phone time with Dave!

Many thanks to Justin for taking time out of his busy schedule to chat with Dave.

And a big monkey hug to all of you, dear customers.

We’re looking forward to a million more of your questions–Happy surveying, everyone!

Need some help? Be sure to visit our Help Center and as always, send us a note to support@surveymonkey.com–we’re waiting to hear from you!

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4 thoughts on “Hurray! We’ve Answered Our One Millionth Customer Email!

  1. Giuseppe says:

    Great service, is available for free sample period ??

    1. Kayte K says:

      Hi there Giuseppe! Yes, we have a free subscription plan called our BASIC. Check out our plan and pricing page for more information here: https://www.surveymonkey.com/pricing/details/

  2. CRM programa says:

    Hey, Kayte!

    I just wanted to say, that your wors seems very significant. Keep going :)

    1. Kayte K says:

      Hi there- thanks for reading! Let us know if you ever need any help with any of your surveys. :)

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