My name is Robert Cradle, and I am a Master Barber and founder of Rob’s Barbershop Community Foundation (RBCF). The RBCF operates projects in Maryland that provide no-charge grooming services and products for the homeless. Our projects include everything from training foster parents to groom new foster children placed in their homes, to installing full-service barber and beauty salons onsite at local homeless shelters.
Since our inception in 2000 our projects have served over six thousands clients, providing them with haircuts, hairstyles, grooming products and training sessions. The benefits to our clients are tracked via a paper “Outcome Indicator” form that is completed after each grooming service. Up until 2008, before subscribing to SurveyMonkey we used a complex and tedious database system that left us with a continuous back log of Outcome Indicator forms. We were further limited with only one volunteer familiar enough with the system to complete the data entry.
It was DREADFUL to see the piles of unentered forms and the resulting inability to report to our donors and to the media. Generating detailed client demographics and impact data was nearly impossible with our old system.
Then EUREKA! We discovered SurveyMonkey and decided not just to use it as way to create surveys but to use it as a system to track our clients. It has became our one and only client database since 2008, and in no-time those piles of unentered forms were ENTERED! We could now provide real-time reports to anyone who requested up to date results.
Operating SurveyMonkey is extremely easy, and I can do my data entry anywhere at anytime (our old system could only be accessed on one computer). It only took minutes to create a survey that allowed us to compile the most precious part of our work…the results! Now, by having such ease when sorting out our data we believe we have a better relationship with our donors because they know in real-time how their funds are impacting our target population. In essence SurveyMonkey helped to increase our revenue by improving donor relations at little cost to us! The affordable subscription provided by SurveyMonkey more than pays for itself…and then some!
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