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How to Create a Professional Customer Satisfaction Survey in 10 Minutes or Less

How to Create a Professional Customer Satisfaction Survey in 10 Minutes or Less

If you’ve been thinking about surveying your customers, but haven’t had time to sit down and develop a survey, you’re not alone. We often hear from customers that you don’t know where to start or want help ensuring your questions are the right ones.

Well, our job is to make your surveying life easier. To do that, we’ve developed a 9-question, Customer Satisfaction Survey Template (available to customers on any plan, including our free one), that you can have up and running in under 10 minutes.

That’s right, under 10 minutes. All you need to do is:

  • Log in to your SurveyMonkey account
  • Click “Create”
  • Choose to use an expert survey template
  • Choose the Customer Satisfaction Survey template
  • Click “Send” and you’ve got yourself a web link you can send out to your customers

That’s it. Here’s our customer satisfaction template if you want to check it out. If you have more time and want to add a few questions or further customize your survey, those options are all available on the site.

All of the questions included in the template are from our Question Bank–a library of thousands of questions, written by survey methodologists to reduce bias and get the most accurate responses.


Create your free online surveys with SurveyMonkey, the world’s leading questionnaire tool. Get started today, because studies show that businesses who measure customer satisfaction are more successful than those who don’t!

Have suggestions for our Question Bank or templates? We’d love to hear them in the comments below.


Want expert tips for measuring customer satisfaction? Get our free eGuide, "6 Keys to Customer Satisfaction, Loyalty & Love."
Check it out →

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