We’re upgrading our data center to create a better survey tool for you. This slight disruption in service will take place on Saturday 27 August 2011 at 2PM PT and will last for approximately 4-8 hours. During this time, the site and surveys will not be available. We’re sorry for this inconvenience, but rest assured, your data and surveys are safe and you’ll be able to access them on Sunday, 28 August 2011 with no problems.
If you are planning on deploying a survey this week, we recommend that you send it out BEFORE the end of day Wednesday 24 August 2011. Or, wait until Monday 29 August to deploy your survey.
With this data center and hardware upgrade, we’ll be able to provide you with:
- Greater data processing capacity
- Faster web page response
- Expanded backup systems to keep data safe and ensure website availability
- Overall performance improvement to our already great SurveyMonkey service
Pretty exciting stuff! Soon, our ingenious monkeys will have completed the data center upgrade and you’ll be able enjoy snappier website performance and enhanced stability. Survey taking and making sure is fun!
Again, we do apologize for the inconvenience. For customers that have deployed surveys, visitors to your survey will be getting the following message:
[NOTE Updated on 8/24:]
Your link is NOT BROKEN. You’ve come to the right place to take the survey.
However, we are in the process of upgrading our datacenter, so the survey isn’t available right now. Please come back in a few hours. You can use the same link that you just clicked on to answer the questions.
Do you want to know the instant the upgrade is complete and your survey is available? Follow us on Twitter. We’ll tweet out the moment we are done.
To get more information about the datacenter upgrade, click here (blog link). Thanks for your patience, and for participating in the survey!
[NOTE Added on 8/23: For customers on our PLATINUM planning using research.net, the messaging will not include SurveyMonkey branding.]
So you don’t have to worry about re-sending your survey, since respondents will know to come on back.
If you want to know the instant the upgrade is complete and your survey is available, follow us on Twitter. We’ll tweet out the moment our monkeys are done.
Remember, the data center move is on Saturday 27 AUGUST 2011. Plan to enjoy the day away from your computer. Perhaps a trip to the zoo? You could visit the primate habitat while your SurveyMonkey team is busy at work.
Thank you for being a great customer. If you have any further questions, please email firstname.lastname@example.org.
[NOTE Added on 8/23: We’ve gotten a lot of questions on timing and why did we choose Saturday afternoon. Well, we looked at the data, and Saturday afternoon PT is the slowest point during the week. It’s the wee hours of the night in Europe, and Sunday in Asia. And, here in the U.S. we see a low response volume on Saturday. We’re trying to limit the impact as much as possible.]