Gathering feedback when it’s fresh is always a good idea. When it comes to customer service, the freshest feedback often comes right after you’ve finished helping a customer with her issue. That’s a good time to make sure your customer is satisfied her problem was resolved and to get her input on how your support team might improve.
By creating a standard Customer Service Feedback Survey that can be sent in a follow-up email, or automatically integrated with systems such as Zendesk, you can quickly and automatically gather feedback your team can act on.
We have an example survey below that uses skip logic (on questions and on pages) to help you understand exactly how well you met your customer’s support needs. As with all example surveys, please click around and use this as a starting point to develop your own survey to evaluate customer service.