We posted yesterday that the Memonic team had sent out a pretty nifty customer feedback survey and wrote up some best practices on their blog. Well, they have generously agreed to share their survey as part of our series this month showcasing example surveys to help you jump start your own survey creation process.
For context, Memonic provides web-based note taking software. They originally posted a link to their customer feedback survey on their blog asking customers to give honest feedback (and have a chance to win a Kindle!). We’ve embedded that survey here so you can easily click through. The only change we made to their original survey is to put it into six pages (vs. keep in all on one page) for easier browsing. Check out Question #18–it was a source of some internal team debate, but they were glad they asked it.
If you’re looking for more ways to understand customer satisfaction or get feedback through social media, here are a few more articles you might be interested in:
- Why you should measure customer satisfaction
- How to manage complaints on social media
- How to get informal feedback from social media
Want to learn more ways to get customer feedback? Get our free eGuide, “6 Keys to Customer Satisfaction, Loyalty & Love.”
Check it out →