Online Surveys = Ongoing Insights

Customer Spotlight: Memonic's (Brave) Customer Feedback Survey

 → 
 → 
Customer Spotlight: Memonic's (Brave) Customer Feedback Survey

Today we received a lovely gift in our email inbox. Alex, from Memonic, wrote: “Today I am contacting you because I would like to give you feedback. Our company recently used Surveymonkey for a customer survey and it was a huge success. We love the way SurveyMonkey provides us with a fabulous tool to get feedback from our customers and potential users.”

Well, we love feedback. And we’re even happier when we hear customers have had a great experience.

But wait. It gets better.

The Memonic team had also written a blog post on their survey experience and were sharing what they learned. They led off with:

Be brave. Writing a survey can feel like you’re asking the world if you look fat. You need to be prepared for answers which aren’t rave reviews. Keep in mind: when you’re trying to make your product better, constructive criticism is more valuable than blind praise.”

Our conclusion? Not only are they brave, they’re pretty savvy too (and did we mention witty?). But you don’t have to take our word for it. Read about their experience, see their survey results, and even learn about the business decisions they’ve already made (and implemented!) as a result of their survey.  Just click below on the great widget we discovered how to build when we visited Memonic.



Memonic

Memonic Set by anne

RSS Feed

Tags: ,

Leave a Reply

Your email address will not be published. Required fields are marked *

Inspired? Create your own survey.

Make your own survey

Sign In

Sign up to get started

PRO Sign Up 
Sign Up FREE

Latest Features

Curious about what we’ve been working on?

View New Features

Get expert survey help

Get expert survey help

 

Best practices for planning expert surveys

Planning makes writing your survey easy.

Download eGuide

How many responses do you need?

Use our sample size calculator to find out!

Calculate now

Analyze survey data like a pro

Learn to slice and dice data using the Analyze tool.

Download eGuide