So a new customer just bought your product (hooray!). Now what? While you’re still top of mind for them, it’s a great time to ask for some quick feedback. Whether you send a follow-up email with a link to a survey or include a survey URL right on your packaging or receipt, you’ll be able to learn how they found you, what they think so far, and if they like you enough to refer friends and family. Armed with this information, you can keep your new customers happier and go out and find more just like them.
Embedded below is a short example survey adapted from the New Customer Research Survey template on our site. You can easily customize it to fit your product or business needs and start learning from your new customers. Click around to test it out. This example uses skip logic so you can learn more if a customer answers “Slightly satisfied” or “Not at all satisfied” to the question, “How satisfied are you so far with our product?”
Create your free online surveys with SurveyMonkey, the world’s leading questionnaire tool.
What insights have you gained from new customers that has helped you improve your business or product?