Welcome to the first installment of the SurveyMonkey blog. We want to use this space to start a conversation with our fans and customers in typical SurveyMonkey fashion—informal, helpful, and easy to understand. From a philosophical standpoint, we understand you are trying to get good information so you can make better use of our tools. It’s important to us that your experience here (as it is on our site) is also friendly and fun.
This is where we’ll provide bite-sized morsels that help you make the most of our product. We’ll also feature customers who are using SurveyMonkey in interesting ways. And you’ll get a peek behind the scenes here—new things we’re working on to make the product better as well as some of the people (we refer to ourselves as Monkeys) behind SurveyMonkey.
One of our team members I’m excited to introduce you to is Dr. Philip Garland, our VP of Methodology (and yes, our very own “Dr. Phil,” but with a Ph.D. from Stanford that focused heavily on survey research methodology, not clinical psychology like that other Dr. Phil). Phil will be contributing regular posts on how to improve the quality of your survey results. As a preview, Phil has taught us all here that using the matrix question type is a bad idea in survey design—look for his upcoming post on that subject soon.
Most importantly, we want your feedback—you can comment directly here on the blog, send me an email at firstname.lastname@example.org or respond to the many surveys we’ll post here, including the one below. We promise to respond quickly and we will work to address your product requests as best we can. We’ll plan on sharing your feedback from the survey below on a future post and use your input to shape our blog content, so please tell us what you think.
Create your free online surveys with SurveyMonkey, the world’s leading questionnaire tool.
Thank you for your support and enthusiasm.
Dave Goldberg, CEO