ZIPS Customer Survey

1. Which ZIPS Dry Cleaners location do you visit most often?

Which ZIPS Dry Cleaners location do you visit most often? Alexandria

Annapolis

Chester - Kent Island

College Park

DC/Van Ness

Falls Church

Frederick

Fredericksburg

Laurel

Marlow Heights

Rockville

Scaggsville

Timonium

York, PA

2. How often do you visit ZIPS?

How often do you visit ZIPS? Daily

Weekly

Monthly

3. How did you hear about ZIPS?

How did you hear about ZIPS? Passed by/near my home or office

Direct Mail

Radio

Newspaper

Referred by friend/family

4. Please rate the importance of the following when selecting a dry cleaner. (1- least important, 5- most important)

	1	2	3	4	5
Location	Please rate the importance of the following when selecting a dry cleaner. (1- least important, 5- most important) Location 1	2	3	4	5
Price	Price 1	2	3	4	5
Quality of cleaned items	Quality of cleaned items 1	2	3	4	5
Turn around time	Turn around time 1	2	3	4	5
Service attitude	Service attitude 1	2	3	4	5
Hours of operation	Hours of operation 1	2	3	4	5

5. Please rate your satisfaction level of the following for your ZIPS location. (1- least satisfactory, 5- most satisfactory)

	1	2	3	4	5
Location	Please rate your satisfaction level of the following for your ZIPS location. (1- least satisfactory, 5- most satisfactory) Location 1	2	3	4	5
Price	Price 1	2	3	4	5
Quality of cleaned items	Quality of cleaned items 1	2	3	4	5
Turn around time	Turn around time 1	2	3	4	5
Service attitude	Service attitude 1	2	3	4	5
Hours of operation	Hours of operation 1	2	3	4	5

6. How would you compare ZIPS to other 'one-price' dry cleaners?

How would you compare ZIPS to other 'one-price' dry cleaners? Better

Same

Worse

Never used another 'one-price' cleaner

7. Please indicate your gender.

Please indicate your gender. Female

Male

8. Please indicate your age.

Please indicate your age. Under 18

18-24

25-34

35-44

45-54

55+

9. Do you have any additional comments or suggestions for ZIPS Dry Cleaners?

Do you have any additional comments or suggestions for ZIPS Dry Cleaners?

10. If you are interested in entering in a drawing for $25 free dry cleaning and receiving special savings offers from ZIPS, please type your email address here. Your email address will not be shared, sold or exchanged with any other company and you can opt out at any time.

If you are interested in entering in a drawing for $25 free dry cleaning and receiving special savings offers from ZIPS, please type your email address here. Your email address will not be shared, sold or exchanged with any other company and you can opt out at any time.