401 Water Quality Certification and Isolated Wetlands Permit Process Feedback
 

Ohio EPA's Division of Surface Water is committed to improving service to our 401 Water Quality Certification and Isolated Wetland Permit applicants. We would like to know how we are doing and, to better serve you, we need your help. Please take time to fill out this brief on-line survey with your feedback. We will be using the feedback we receive to help identify areas where we can improve our 401 certification and Isolated Wetlands Permit processes.

A response to this survey is strictly voluntary and feedback can be submitted anonymously. Thanks and we look forward to hearing from you.
GENERAL INFORMATION

1. Please identify from the choices below which best describes your role in the permitting process.

2. When did you apply for the 401 certification or isolated wetlands permit?

3. Which best describes your knowledge of the 401 Water Quality Certification or Isolated Wetland Permit requirements?

4. Chose type of permit or certification you were seeking

PRE-APPLICATION AND APPLICATION REVIEW PROCESS

5. Was the Division of Surface Water's 401 Web site helpful to you?

6. If you indicated in Question 5 that Ohio EPA's 401 Web site was not helpful, please tell us why and how it could be improved.

7. Did you contact the Division of Surface Water for assistance prior to applying for a 401 certification or isolated wetlands permit?

8. If you did receive technical assistance from the Division of Surface Water before submitting your application, how helpful was the assistance?

9. Once you submitted your application to Ohio EPA, how many times were you asked to supply more information before the application was deemed by Ohio EPA to be complete?

10. Please identify for each question below the level to which you agree or disagree with the following statements.

 Strongly AgreeSomewhat agreeAgreeSomewhat DisagreeStrongly DisagreeNot Applicable
If Ohio EPA required changes/modifications to the application, they clearly explained the reasons why.
If Ohio EPA required changes/modifications to the application, these changes seemed reasonable to me.
During the permit review process, Ohio EPA responded to my letters and calls in a timely manner.
If there were disagreements on technical issues during the review process, these were resolved in a timely manner.

11. What was your level of satisfaction with the amount of time it took to receive a permit decision from Ohio EPA?

12. How would you rate your overall satisfaction with the authorization/certification process?

13. What would assist you in obtaining future 401 certifications or isolated wetland permits (select all that apply)?

14. If you indicated in Question 13 that improvements to the application form or more technical assistance from Ohio EPA would be helpful to you, what specific actions would you recommend we take?

15. What did you like about the 401 certification or isolated wetlands permit process?

16. What other recommendations do you have for Ohio EPA to improve the 401 certification or isolated wetlands permit process?

ABOUT YOU (OPTIONAL)

Responses to Questions 17-18 are strictly optional. If you wish to remain anonymous, skip to the end of the survey and click the "Done" button to submit your feedback.

17. If you would like to be contacted directly to discuss comments, suggestions or problems you had related to the 401/isolated wetland permit process, please provide your contact information below.

18. Ohio EPA permit number for this project