Survey Results

Page: Latest Contact for Service

1. What was the nature of your latest contact with us?
	answered question		1,700
	skipped question		14
		Response Percent	Response Count
Upgrade PC to Windows 8 and Office 2013		0.2%	3
Equipment Setup/Installation		13.9%	237
Problem Resolution		57.4%	976
Software Installation		13.3%	226
Phone		0.5%	9
Printer/Copier		1.4%	23
Install New Windows 8 PC		0.1%	1
Other (please specify)		21.1%	359

2. If the contact was for problem resolution, was this a recurring problem?
	answered question		1,487
	skipped question		227
		Response Percent	Response Count
Yes		25.5%	379
No		74.5%	1,108

3. Please rate the following categories regarding Information Technology staff:
	answered question							1,710
	skipped question							4
	Excellent	Very Good	Good	Fair	Poor	No Opinion	Rating Average	Rating Count
Professionalism	88.9% (1,515)	9.2% (157)	1.3% (23)	0.1% (2)	0.0% (0)	0.4% (7)	1.14	1,704
Courteousness	90.5% (1,538)	7.8% (133)	1.1% (18)	0.2% (4)	0.0% (0)	0.4% (7)	1.13	1,700
Helpfulness	90.8% (1,544)	7.3% (124)	1.4% (24)	0.2% (3)	0.0% (0)	0.3% (5)	1.12	1,700
Your overall experience	89.4% (1,517)	8.4% (142)	1.7% (28)	0.2% (3)	0.1% (2)	0.2% (4)	1.14	1,696
Timeliness of response	84.9% (1,432)	10.6% (179)	2.4% (41)	1.3% (22)	0.4% (6)	0.4% (7)	1.23	1,687
Usefulness of IT web pages	49.5% (805)	7.9% (129)	3.6% (58)	0.6% (10)	0.1% (2)	38.2% (621)	3.08	1,625

4. Overall, what letter grade would you give our service?
	answered question		1,700
	skipped question		14
		Response Percent	Response Count
A		94.9%	1,613
B		4.7%	80
C		0.6%	10
D		0.1%	1
F		0.0%	0

5. How well can you perform your job duties with your current computer?
	answered question		1,699
	skipped question		15
		Response Percent	Response Count
Very well		61.9%	1,051
Pretty well		34.4%	584
Just barely getting by		2.6%	45
Can't do my job		0.6%	10
Describe how your job is impacted:		6.4%	108

6. How well are we meeting your technology needs?
	answered question						87
	skipped question						1,627
	Excellent	Good	Fair	Poor	No Opinion	Rating Average	Rating Count
Hardware	70.1% (61)	25.3% (22)	2.3% (2)	1.1% (1)	1.1% (1)	1.38	87
Software	69.8% (60)	26.7% (23)	1.2% (1)	0.0% (0)	2.3% (2)	1.38	86
Services	84.7% (72)	14.1% (12)	0.0% (0)	0.0% (0)	1.2% (1)	1.19	85
How could we meet your needs better? If applicable, please include any specific distance education needs here.							11

Page: General Assessment

7. Please rate how often you use the following resources, and your experience in using them:

answered question

1,584

skipped question

130

Usage
	Use Often	Use Sometimes	Use Rarely	Never Use	Response Count
Email	98.4% (1,553)	0.8% (13)	0.6% (10)	0.2% (3)	1,579
Fileshares (Z drives & group storage)	67.7% (1,041)	17.1% (263)	8.5% (131)	6.6% (102)	1,537
PeopleSoft	48.4% (747)	23.8% (368)	10.1% (156)	17.6% (272)	1,543
MyCerritos (Student Portal)	13.9% (212)	24.5% (373)	23.1% (352)	38.6% (588)	1,525
Rosters+	39.9% (616)	15.7% (242)	6.4% (99)	37.9% (585)	1,542
Schedule+	26.1% (398)	22.0% (335)	10.0% (152)	41.9% (637)	1,522
Planning+	6.3% (95)	17.7% (267)	13.3% (201)	62.7% (948)	1,511

Experience
	Excellent	Very Good	Good	Fair	Poor	Never Use	Response Count
Email	53.2% (763)	33.4% (480)	11.8% (169)	1.5% (21)	0.1% (2)	0.0% (0)	1,435
Fileshares (Z drives & group storage)	40.1% (544)	29.4% (399)	19.0% (257)	4.1% (56)	2.3% (31)	5.1% (69)	1,356
PeopleSoft	24.1% (315)	31.0% (406)	22.5% (294)	7.2% (94)	1.5% (20)	13.7% (179)	1,308
MyCerritos (Student Portal)	15.6% (185)	22.5% (267)	22.7% (270)	6.0% (71)	0.7% (8)	32.6% (387)	1,188
Rosters+	29.9% (371)	24.0% (298)	12.3% (153)	3.3% (41)	0.4% (5)	30.1% (373)	1,241
Schedule+	23.6% (281)	20.0% (238)	17.8% (212)	4.2% (50)	0.5% (6)	33.9% (403)	1,190
Planning+	7.3% (82)	11.8% (132)	15.6% (174)	6.5% (73)	2.7% (30)	56.1% (627)	1,118

8. Have you experienced ongoing improvements from the services provided by IT?
	answered question		1,609
	skipped question		105
		Response Percent	Response Count
Yes		78.4%	1,262
No		4.8%	78
N/A		18.0%	289

9. What service related improvements can you recommend?
	answered question	305
	skipped question	1,409
		Response Count
		305

10. Please rate how much you value the following IT services:
	answered question					1,595
	skipped question					119
	High	Medium	Low	No Opinion	Rating Average	Rating Count
Increased Communication	81.7% (1,290)	13.9% (220)	0.8% (13)	3.5% (56)	1.26	1,579
Faster Response	88.6% (1,405)	8.1% (128)	0.6% (9)	2.7% (43)	1.17	1,585
Stronger Technical Skills	80.9% (1,264)	11.8% (185)	1.0% (15)	6.3% (99)	1.33	1,563
Other	46.1% (210)	3.1% (14)	0.4% (2)	50.4% (230)	2.55	456
Please specify if other:						49

11. What category best describes your current role?
	answered question		81
	skipped question		1,633
		Response Percent	Response Count
Hourly Staff		4.9%	4
Student		1.2%	1
Instructor		24.7%	20
Distance Education Instructor		1.2%	1
Classified Staff		45.7%	37
Confidential Staff		3.7%	3
Manager/ Administrator		22.2%	18

12. Additional comments:
	answered question	416
	skipped question	1,298
		Response Count
		416

13. Please provide your name if you wish:
	answered question	565
	skipped question	1,149
		Response Count
		565