Survey Results

Page: Latest Contact for Service

1. What was the nature of your latest contact with us?
	answered question		227
	skipped question		2
		Response Percent	Response Count
New Equipment Setup/Installation		13.2%	30
Problem Resolution		58.1%	132
Software Installation		14.5%	33
Other (please specify)		21.1%	48

2. If the contact was for problem resolution, was this a recurring problem?
	answered question		194
	skipped question		35
		Response Percent	Response Count
Yes		21.1%	41
No		78.9%	153

3. Please rate the following categories regarding Information Technology staff:
	answered question							228
	skipped question							1
	Excellent	Very Good	Good	Fair	Poor	No Opintion	Rating Average	Response Count
Professionalism	90.8% (207)	7.5% (17)	0.4% (1)	0.4% (1)	0.0% (0)	0.9% (2)	1.14	228
Courteousness	92.5% (209)	5.8% (13)	0.9% (2)	0.4% (1)	0.0% (0)	0.4% (1)	1.11	226
Helpfullness	89.9% (205)	8.3% (19)	1.3% (3)	0.4% (1)	0.0% (0)	0.0% (0)	1.12	228
Your overall experience	90.4% (206)	7.9% (18)	0.9% (2)	0.4% (1)	0.0% (0)	0.4% (1)	1.13	228
Timeliness of response	84.4% (189)	11.6% (26)	2.2% (5)	0.0% (0)	0.9% (2)	0.9% (2)	1.24	224
Usefullness of IT web pages	45.3% (97)	7.0% (15)	3.3% (7)	1.4% (3)	0.5% (1)	42.5% (91)	3.32	214

4. Overall, what letter grade would you give our service?
	answered question		227
	skipped question		2
		Response Percent	Response Count
A		93.0%	211
B		6.6%	15
C		0.4%	1
D		0.0%	0
F		0.0%	0

5. How well can you perform your job duties with your current computer?
	answered question		225
	skipped question		4
		Response Percent	Response Count
Very well		65.8%	148
Pretty well		29.3%	66
Just barely getting by		2.7%	6
Can't do my job		0.9%	2
Describe how your job is impacted:		7.1%	16

Page: General Assessment

6. Please rate how often you use the following resources, and your experience in using them:

answered question

217

skipped question

12

Usage
	Use Often	Use Sometimes	Use Rarely	Never Use	Response Count
Email	99.5% (216)	0.0% (0)	0.5% (1)	0.0% (0)	217
Fileshares (Z drives & group storage)	59.9% (124)	25.6% (53)	9.7% (20)	4.8% (10)	207
PeopleSoft	43.8% (91)	26.4% (55)	11.1% (23)	18.8% (39)	208
MyCerritos (Student Portal)	11.2% (23)	27.7% (57)	23.8% (49)	37.4% (77)	206
Rosters+	41.4% (87)	17.6% (37)	6.2% (13)	34.8% (73)	210
Schedule+	22.4% (46)	21.0% (43)	12.2% (25)	44.4% (91)	205
Planning+	5.4% (11)	18.5% (38)	14.6% (30)	61.5% (126)	205

Experience
	Excellent	Very Good	Good	Fair	Poor	Never Use	Response Count
Email	48.1% (99)	37.4% (77)	12.6% (26)	1.9% (4)	0.0% (0)	0.0% (0)	206
Fileshares (Z drives & group storage)	33.7% (65)	31.6% (61)	21.2% (41)	3.6% (7)	5.7% (11)	4.1% (8)	193
PeopleSoft	16.3% (30)	34.8% (64)	22.3% (41)	9.8% (18)	2.2% (4)	14.7% (27)	184
MyCerritos (Student Portal)	10.5% (18)	27.5% (47)	24.6% (42)	6.4% (11)	1.2% (2)	29.8% (51)	171
Rosters+	29.3% (54)	26.6% (49)	9.2% (17)	4.3% (8)	0.5% (1)	29.9% (55)	184
Schedule+	21.7% (36)	19.9% (33)	16.3% (27)	4.2% (7)	1.8% (3)	36.1% (60)	166
Planning+	8.0% (13)	9.9% (16)	15.4% (25)	9.3% (15)	3.1% (5)	54.3% (88)	162

7. Have you experienced ongoing improvements from the services provided by IT?
	answered question		220
	skipped question		9
		Response Percent	Response Count
Yes		79.5%	175
No		4.5%	10
N/A		16.8%	37

8. What service related improvements can you recommend?
	answered question	44
	skipped question	185
		Response Count
		44

9. Please rate how much you value the following IT services:
	answered question					218
	skipped question					11
	High	Medium	Low	No Opinion	Rating Average	Response Count
Increased Communication	82.9% (179)	11.6% (25)	0.5% (1)	5.1% (11)	1.28	216
Faster Response	86.6% (187)	9.3% (20)	0.9% (2)	3.2% (7)	1.21	216
Stronger Technical Skills	82.2% (176)	9.3% (20)	1.9% (4)	6.5% (14)	1.33	214
Other	39.6% (21)	1.9% (1)	0.0% (0)	58.5% (31)	2.77	53
Please specify if other:						5

10. Additional comments:
	answered question	69
	skipped question	160
		Response Count
		69

11. Please provide your name if you wish:
	answered question	90
	skipped question	139
		Response Count
		90