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Page: Library User Survey

1. What is your class?
	answered question		500
	skipped question		0
		Response Percent	Response Count
2006		21.2%	106
2007		27.4%	137
2008		24.8%	124
2009		24.4%	122
Other		2.2%	11

2. What is your major or discipline?
	answered question		500
	skipped question		0
		Response Percent	Response Count
Biology		6.8%	34
Chemistry		2.6%	13
Civil Engineering		10.4%	52
Computer Science		2.4%	12
Economics & Business		11.4%	57
Electrical & Computer Engineering		4.2%	21
English & Fine Arts		2.0%	10
History		15.2%	76
International Studies & Political Science		14.6%	73
Mathematics & Computer Science		1.4%	7
Mechanical Engineering		17.0%	85
Modern Languages & Cultures		2.0%	10
Physics & Astronomy		0.4%	2
Psychology		9.2%	46
Other (please specify) [ShowReplies]		0.4%	2

3. How often do you use the library in person?
	answered question		500
	skipped question		0
		Response Percent	Response Count
Almost daily		10.0%	50
Once or twice a week		23.2%	116
Once or twice a month		41.2%	206
Once or twice a year		22.4%	112
Never		3.2%	16

4. How often do you use the library online?
	answered question		500
	skipped question		0
		Response Percent	Response Count
Almost daily		2.8%	14
Once or twice a week		20.8%	104
Once or twice a month		35.8%	179
Once or twice a year		24.8%	124
Never		15.8%	79

5. During the current academic year, how often did you use the library to
	answered question						500
	skipped question						0
	Very frequently	Frequently	Sometimes	Rarely	Never	Rating Average	Rating Count
Do research	7.6% (38)	17.0% (85)	36.8% (184)	24.6% (123)	14.0% (70)	3.20	500
Use reference services	3.6% (18)	14.4% (72)	36.0% (180)	28.8% (144)	17.2% (86)	3.42	500
Study	13.8% (69)	16.4% (82)	24.2% (121)	24.8% (124)	20.8% (104)	3.22	500
Read	8.0% (40)	12.0% (60)	24.6% (123)	26.4% (132)	29.0% (145)	3.56	500
Check out library materials	2.4% (12)	11.8% (59)	30.4% (152)	35.6% (178)	19.8% (99)	3.59	500
Use course reserves	3.2% (16)	11.0% (55)	22.8% (114)	26.8% (134)	36.2% (181)	3.82	500
Check email or access the Internet for non-academic use	6.2% (31)	9.6% (48)	23.8% (119)	24.2% (121)	36.2% (181)	3.75	500
Socialize	2.4% (12)	7.0% (35)	13.4% (67)	25.8% (129)	51.4% (257)	4.17	500
Get away from Barracks	6.4% (32)	10.8% (54)	25.0% (125)	21.4% (107)	36.4% (182)	3.71	500
Meet and consult with faculty	1.6% (8)	3.6% (18)	13.2% (66)	23.8% (119)	57.8% (289)	4.33	500
Use Media Services and resources	2.0% (10)	6.8% (34)	21.0% (105)	26.6% (133)	43.6% (218)	4.03	500
Use Interlibrary Loan services	2.8% (14)	6.8% (34)	13.8% (69)	17.4% (87)	59.2% (296)	4.23	500
Use VMI Archives or rare book collections	1.4% (7)	3.2% (16)	9.6% (48)	21.8% (109)	64.0% (320)	4.44	500
Use meeting rooms	2.4% (12)	9.0% (45)	27.6% (138)	25.6% (128)	35.4% (177)	3.83	500

6. Check the reasons you do NOT use the library (check as many as apply).
	answered question		500
	skipped question		0
		Response Percent	Response Count
I meet my information needs online.		55.6%	278
I rarely need to consult with a reference librarian.		54.2%	271
I rarely need to check out a book.		61.0%	305
I rarely have assignments requiring library use.		56.8%	284
I socialize other places.		68.4%	342
I study in Barracks.		51.0%	255
I study in other academic buildings.		57.4%	287
Other (please specify) [ShowReplies]		5.6%	28

7. The following statements ask you about how well you think you can use library resources.
	answered question						500
	skipped question						0
	Strongly agree	Agree	Disagree	Strongly disagree	Have too little experience to judge	Rating Average	Rating Count
I can effectively find materials through the online catalog.	24.6% (123)	57.4% (287)	3.6% (18)	1.0% (5)	13.4% (67)	2.21	500
I can effectively find scholarly articles using the library's online databases.	19.8% (99)	52.4% (262)	9.6% (48)	1.6% (8)	16.6% (83)	2.43	500
I can initiate an interlibrary loan request.	19.4% (97)	28.4% (142)	10.0% (50)	2.8% (14)	39.4% (197)	3.14	500
I know when to document sources for a research paper.	37.8% (189)	51.8% (259)	2.2% (11)	1.0% (5)	7.2% (36)	1.88	500
I can critically evaluate information resources.	20.6% (103)	55.4% (277)	8.2% (41)	1.4% (7)	14.4% (72)	2.34	500
I can use information resources to produce a research paper or project that meets the standards of the course.	29.8% (149)	57.6% (288)	2.4% (12)	0.6% (3)	9.6% (48)	2.03	500
I know that the library can assist with each of the above tasks.	48.4% (242)	41.2% (206)	1.8% (9)	1.6% (8)	7.0% (35)	1.78	500

8. The following questions relate to your satisfaction with the library's resources, services, and facilities. Please indicate your satisfaction with the library's resources:
	answered question						500
	skipped question						0
	Very satisfied	Somewhat satisfied	Somewhat dissatisfied	Very dissatisfied	Have too little experience to judge	Rating Average	Rating Count
Availability of books	41.2% (206)	39.2% (196)	4.4% (22)	1.2% (6)	14.0% (70)	2.08	500
Availability of periodicals	38.0% (190)	30.0% (150)	4.4% (22)	1.2% (6)	26.4% (132)	2.48	500
Availability of online resources	44.4% (222)	31.8% (159)	5.6% (28)	0.6% (3)	17.6% (88)	2.15	500
Availability of CD's, DVD's & videos	20.0% (100)	32.2% (161)	12.0% (60)	2.2% (11)	33.6% (168)	2.97	500
Usefulness of RefWorks	24.4% (122)	22.8% (114)	3.4% (17)	1.2% (6)	48.2% (241)	3.26	500
Usefulness of WebBridge	15.4% (77)	16.6% (83)	2.2% (11)	0.4% (2)	65.4% (327)	3.84	500

9. Please indicate your satisfaction with the library's services:
	answered question						500
	skipped question						0
	Very satisfied	Somewhat satisfied	Somewhat dissatisfied	Very dissatisfied	Have too little experience to judge	Rating Average	Rating Count
Effectiveness of Reference Service	40.0% (200)	32.0% (160)	1.4% (7)	0.8% (4)	25.8% (129)	2.40	500
Effectiveness of Library Instruction	38.6% (193)	34.4% (172)	4.8% (24)	0.8% (4)	21.4% (107)	2.32	500
Ability to receive books and journal articles through Interlibrary Loan	30.4% (152)	17.8% (89)	3.0% (15)	0.6% (3)	48.2% (241)	3.18	500
Ability to borrow materials directly from W&L	24.2% (121)	14.2% (71)	4.2% (21)	0.8% (4)	56.6% (283)	3.51	500
Convenience and usefulness of Reserves and E-Reserves	28.6% (143)	24.4% (122)	3.4% (17)	0.6% (3)	43.0% (215)	3.05	500
Availability of library staff	58.4% (292)	26.0% (130)	2.4% (12)	0.8% (4)	12.4% (62)	1.83	500
Helpfulness of library staff	62.4% (312)	22.8% (114)	1.6% (8)	0.6% (3)	12.6% (63)	1.78	500

10. Please indicate your satisfaction with the library's facilities:
	answered question						500
	skipped question						0
	Very satisfied	Somewhat satisfied	Somewhat dissatisfied	Very dissatisfied	Have too little experience to judge	Rating Average	Rating Count
Convenience and adequacy of hours	48.4% (242)	36.0% (180)	7.2% (36)	2.0% (10)	6.4% (32)	1.82	500
Logic and convenience of library's arrangement	43.2% (216)	37.6% (188)	7.2% (36)	1.8% (9)	10.2% (51)	1.98	500
Library materials shelved in their proper places	51.8% (259)	30.8% (154)	2.8% (14)	0.8% (4)	13.8% (69)	1.94	500
Availability of public computers	40.0% (200)	34.4% (172)	13.4% (67)	3.8% (19)	8.4% (42)	2.06	500
Availability of printers	37.8% (189)	31.2% (156)	15.6% (78)	3.8% (19)	11.6% (58)	2.20	500
Availability of study carrels	45.6% (228)	31.4% (157)	11.4% (57)	2.2% (11)	9.4% (47)	1.98	500
Availability of group study rooms	32.8% (164)	34.2% (171)	12.2% (61)	2.6% (13)	18.2% (91)	2.39	500
Physical environment (lighting, heating, cooling, noise)	52.4% (262)	34.2% (171)	7.2% (36)	0.2% (1)	6.0% (30)	1.73	500

11. Please indicate your satisfaction with our online catalog.
	answered question						500
	skipped question						0
	Very satisfied	Somewhat satisfied	Somewhat dissatisfied	Very dissatisfied	Have too little experience to judge	Rating Average	Rating Count
User-friendliness of the online catalog	36.6% (183)	38.2% (191)	2.4% (12)	1.0% (5)	21.8% (109)	2.33	500
Effectiveness of searching	35.4% (177)	38.0% (190)	4.0% (20)	1.6% (8)	21.0% (105)	2.35	500
Helpfulness of "Search Tips"	24.4% (122)	30.2% (151)	5.2% (26)	1.4% (7)	38.8% (194)	3.00	500
Helpfulness of features in "My Library"	24.0% (120)	25.2% (126)	3.0% (15)	0.8% (4)	47.0% (235)	3.22	500
Usefulness of the "Journal Locator"	24.8% (124)	21.0% (105)	3.8% (19)	1.6% (8)	48.8% (244)	3.29	500
Usefulness of "Featured Lists" such as new books, DVD's, recreational reading, etc.	19.4% (97)	19.8% (99)	2.6% (13)	0.8% (4)	57.4% (287)	3.57	500

12. VMI Archives and Special Collections Department provides access to the Institute's collection of historic official records, manuscripts, photographs, 19th century alumni biographical and genealogical information as well as our rare book collection. Please indicate your satisfaction with the VMI Archives and its services.
	answered question						500
	skipped question						0
	Very satisfied	Somewhat satisfied	Somewhat dissatisfied	Very dissatisfied	Have too little experience to judge	Rating Average	Rating Count
Convenience and adequacy of hours	14.4% (72)	18.4% (92)	4.2% (21)	0.8% (4)	62.2% (311)	3.78	500
Availability of Archives staff	16.2% (81)	16.0% (80)	2.0% (10)	0.4% (2)	65.4% (327)	3.83	500
Helpfulness of Archives staff	19.6% (98)	12.0% (60)	1.8% (9)	0.2% (1)	66.4% (332)	3.82	500
Availability of materials housed in Archives	16.8% (84)	15.4% (77)	1.0% (5)	0.6% (3)	66.2% (331)	3.84	500
Ease of use of Archives web site	14.0% (70)	14.8% (74)	1.8% (9)	0.6% (3)	68.8% (344)	3.95	500
Physical environment	22.8% (114)	14.2% (71)	1.6% (8)	0.4% (2)	61.0% (305)	3.63	500

13. Media services provides assistance and instruction with audio/visual materials and equipment, and creation of multi-media projects which includes scanning, digital video and sound editing, web page construction, imaging editing, power point presentations, and more. Please indicate your satisfaction with Media Services.
	answered question						500
	skipped question						0
	Very satisfied	Somewhat satisfied	Somewhat dissatisfied	Very dissatisfied	Have too little experience to judge	Rating Average	Rating Count
Convenience and adequacy of hours	18.2% (91)	22.0% (110)	1.0% (5)	0.4% (2)	58.4% (292)	3.59	500
Availability of Media staff	19.0% (95)	16.6% (83)	3.0% (15)	0.8% (4)	60.6% (303)	3.67	500
Helpfulness of Media Staff	22.4% (112)	14.0% (70)	2.4% (12)	0.6% (3)	60.6% (303)	3.63	500
Availability of equipment	19.2% (96)	17.0% (85)	3.6% (18)	1.0% (5)	59.2% (296)	3.64	500
Availability of media software	16.0% (80)	17.6% (88)	2.8% (14)	1.0% (5)	62.6% (313)	3.77	500
Physical environment of multimedia workstations	20.6% (103)	17.2% (86)	1.8% (9)	0.8% (4)	59.6% (298)	3.62	500

14. I am satisfied with the information resources, services, physical environment, and help I receive from Preston Library.
	answered question		500
	skipped question		0
		Response Percent	Response Count
Strongly agree		36.6%	183
Agree		55.2%	276
Disagree		2.0%	10
Strongly disagree		0.8%	4
Have too little experience to judge		5.4%	27

15. Please comment on your overall satisfaction with the library, its services, or how we can improve:
	answered question	270
	skipped question	230
		Response Count
[ShowReplies]		270

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16.
	answered question	365
	skipped question	135
		Response Count
[ShowReplies]		365