Page: Facility Management - Customer Evaluation of Service Quality
| 1. Please enter your Work Order Number |
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| | answered question | 31 |
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| skipped question | 0 |
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| . |
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| PP - | Response
Count |
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| - | 100.0% (31) | 31 |
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| . |
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| 200 | Response
Count |
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| - | 100.0% (31) | 31 |
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| . |
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| 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | Response
Count |
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| - | 9.7% (3) | 12.9% (4) | 12.9% (4) | 16.1% (5) | 25.8% (8) | 9.7% (3) | 6.5% (2) | 3.2% (1) | 0.0% (0) | 3.2% (1) | 31 |
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| . |
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| 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | Response
Count |
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| - | 6.5% (2) | 6.5% (2) | 29.0% (9) | 9.7% (3) | 12.9% (4) | 6.5% (2) | 3.2% (1) | 3.2% (1) | 12.9% (4) | 9.7% (3) | 31 |
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| . |
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| 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | Response
Count |
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| - | 6.5% (2) | 19.4% (6) | 12.9% (4) | 6.5% (2) | 16.1% (5) | 12.9% (4) | 16.1% (5) | 6.5% (2) | 0.0% (0) | 3.2% (1) | 31 |
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| . |
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| 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | Response
Count |
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| - | 6.5% (2) | 16.1% (5) | 22.6% (7) | 9.7% (3) | 9.7% (3) | 9.7% (3) | 12.9% (4) | 6.5% (2) | 3.2% (1) | 3.2% (1) | 31 |
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| . |
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| 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | Response
Count |
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| - | 9.7% (3) | 22.6% (7) | 16.1% (5) | 9.7% (3) | 6.5% (2) | 9.7% (3) | 9.7% (3) | 6.5% (2) | 6.5% (2) | 3.2% (1) | 31 |
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| 2. Was the work done in a timely manner? |
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| | answered question | 27 |
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| skipped question | 4 |
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| | Response
Percent | Response
Count |
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| Yes | | 96.3% | 26 |
No (please specify)
[ShowReplies] | | 3.7% | 1 |
| 3. Was the technician courteous? |
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| | answered question | 27 |
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| skipped question | 4 |
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| | Response
Percent | Response
Count |
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| Yes | | 88.9% | 24 |
No (please specify)
[ShowReplies] | | 11.1% | 3 |
| 4. Was the problem resolved to your satisfaction? |
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| | answered question | 27 |
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| skipped question | 4 |
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| | Response
Percent | Response
Count |
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| Yes | | 92.6% | 25 |
No (please specify)
[ShowReplies] | | 7.4% | 2 |
| 5. Please type your comments you'd think could be used to improve the service. |
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| | answered question | 17 |
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| skipped question | 14 |
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| | Response
Count |
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| [ShowReplies] | 17 |