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1. MEASURE 1: CUSTOMER SERVICE CULTURE Remarkable associations exist for the member. They build their structure, processes, and interactions around fulfilling member needs. To what extent do you agree that LITA currently has a customer service culture, as described above.
	answered question		22
	skipped question		0
		Response Percent	Response Count
Strongly Disagree		0.0%	0
Disagree		13.6%	3
Neither Agree or Disagree		22.7%	5
Agree		45.5%	10
Strongly Agree		13.6%	3
Unsure		4.5%	1

2. What might LITA do to excel at having a customer service culture?
	answered question	13
	skipped question	9
		Response Count
[ShowReplies]		13

3. MEASURE 2: ALIGNMENT OF PRODUCTS AND SERVICES WITH MISSION Remarkable associations align their products and services with their mission. Every product, service and venture serves member interests and moves the association closer to achieving its vision in an important way. LITA Vision: As the center of expertise about information technology, the Library and Information Technology Association (LITA) leads in exploring and enabling new technologies to empower libraries. LITA members use the promise of technology to deliver dynamic library collections and services. LITA Mission: LITA educates, serves and reaches out to its members, other ALA members and divisions, and the entire library and information community through its publications, programs and other activities designed to promote, develop, and aid in the implementation of library and information technology. To what extent do you agree that LITA aligns products and services with its mission, as described above?
	answered question		22
	skipped question		0
		Response Percent	Response Count
Strongly Disagree		0.0%	0
Disagree		9.1%	2
Neither Agree or Disagree		4.5%	1
Agree		63.6%	14
Strongly Agree		18.2%	4
Unsure		4.5%	1

4. What might LITA do to excel at aligning our products and services with our mission?
	answered question	10
	skipped question	12
		Response Count
[ShowReplies]		10

5. MEASURE 3: DATA-DRIVEN STRATEGIES Remarkable associations use data to drive strategies, go through a continuous disciplined process of collecting research, and incorporate the findings into strategic and operational planning. To what extent do you agree that LITA uses data-driven strategies in our decision-making and planning, as described above?
	answered question		22
	skipped question		0
		Response Percent	Response Count
Strongly Disagree		4.5%	1
Disagree		22.7%	5
Neither Agree or Disagree		22.7%	5
Agree		27.3%	6
Strongly Agree		4.5%	1
Unsure		18.2%	4

6. What might LITA do to excel at being data-driven in our decision-making?
	answered question	11
	skipped question	11
		Response Count
[ShowReplies]		11

7. MEASURE 4: DIALOGUE & ENGAGEMENT Remarkable associations are characterized by a close-knit, consistent culture. Whether they lead or work behind the scenes, everyone shares equally in the responsibility to contribute to the value the association provides. To what extent do you agree that LITA supports and encourages dialogue & engagement, as described above?
	answered question		22
	skipped question		0
		Response Percent	Response Count
Strongly Disagree		0.0%	0
Disagree		0.0%	0
Neither Agree or Disagree		13.6%	3
Agree		31.8%	7
Strongly Agree		36.4%	8
Unsure		18.2%	4

8. What might LITA do to excel at dialogue & engagement?
	answered question	14
	skipped question	8
		Response Count
[ShowReplies]		14

9. MEASURE 5: THE EXECUTIVE DIRECTOR AS A BROKER OF IDEAS Remarkable associations encourage the Executive Director to act as the broker of ideas, to gather consensus around member-generated ideas and facilitate visionary thinking throughout the organization. To what extent do you agree that LITA' Executive Director consistently acts as a Broker of Ideas, as described above?
	answered question		22
	skipped question		0
		Response Percent	Response Count
Strongly Disagree		0.0%	0
Disagree		31.8%	7
Neither Agree or Disagree		27.3%	6
Agree		13.6%	3
Strongly Agree		18.2%	4
Unsure		9.1%	2

10. What might LITA do to help the Executive Director excel at being a broker of ideas?
	answered question	12
	skipped question	10
		Response Count
[ShowReplies]		12

11. MEASURE 6: ORGANIZATIONAL ADAPTABILITY Remarkable associations learn from and respond to change, remaining steadfast to their commitment to their mission and their members while willingly changing how they do business. They have an operational structure that supports rapid response and change. To what extent do you agree that LITA demonstrates organizational adaptability, as described above?
	answered question		22
	skipped question		0
		Response Percent	Response Count
Strongly Disagree		0.0%	0
Disagree		27.3%	6
Neither Agree or Disagree		13.6%	3
Agree		45.5%	10
Strongly Agree		4.5%	1
Unsure		9.1%	2

12. What might LITA do to excel at organizational adaptability?
	answered question	10
	skipped question	12
		Response Count
[ShowReplies]		10

13. MEASURE 7: ALLIANCE-BUILDING Remarkable associations are disciplined and mission focused. They build and maintain alliances with other organizations and seek partnerships that will further their mission. Leadership outlines clear expectations for each alliance and partnership and walks away if a win-win situation cannot be achieved. To what extent do you agree that LITA engages effectively in alliance-building, as described above?
	answered question		22
	skipped question		0
		Response Percent	Response Count
Strongly Disagree		4.5%	1
Disagree		18.2%	4
Neither Agree or Disagree		13.6%	3
Agree		31.8%	7
Strongly Agree		13.6%	3
Unsure		18.2%	4

14. What might LITA do to excel at alliance-building?
	answered question	11
	skipped question	11
		Response Count
[ShowReplies]		11