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Page: Streamlining Development in Montgomery County, Maryland
1. Optional Demographic Information: You are not required to complete this question. If you choose to identify yourself, please know that your responses and name will be posted on a public web site. The demographic information will be used to contact you for clarification of your comments if needed.
 answered question11
 
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8
 Response
Percent		Response
Count
Name:
[ShowReplies]
81.8%9
Company:
[ShowReplies]
81.8%9
Address:
[ShowReplies]
81.8%9
Address 2:
[ShowReplies]
27.3%3
City/Town:
[ShowReplies]
81.8%9
State:
[ShowReplies]
100.0%11
ZIP:
[ShowReplies]
81.8%9
Country:
[ShowReplies]
81.8%9
Email Address:
[ShowReplies]
72.7%8

2. Would you like us to contact you regarding your experiences with the development process?
 answered question11
 
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8
 Response
Percent		Response
Count
YES
27.3%3
NO
72.7%8
Other (please specify)
[ShowReplies]		2

3. Which of the following best describes you?
 answered question16
 
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3
 Response
Percent		Response
Count
Applicant
6.3%1
Architect
6.3%1
Builder
18.8%3
Civic Association 0.0%0
Community Association 0.0%0
Contractor 0.0%0
Developer
31.3%5
Engineer
25.0%4
Environmental Groups 0.0%0
Government Agency Staff
6.3%1
Land Use Lawyer
6.3%1
Licensed Design Professional
18.8%3
Permit Expeditor
6.3%1
Property Owner
6.3%1
Real Estate Manager 0.0%0
Utility Staff 0.0%0
Other (please specify)0

4. Have you needed approval from one of the following authorities in connection with land development, grading, paving or construction in Montgomery County?
 answered question16
 
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3
 Response
Percent		Response
Count
Montgomery County Council
68.8%11
Department of Permitting Services (DPS)
100.0%16
Department of Environmental Protection (DEP)
81.3%13
Department of Fire and Rescue Services (DFRS)
93.8%15
Department of Housing and Community Affairs (DHCA)
62.5%10
Department of Transportation (DOT)
81.3%13
Maryland National Capital Park and Planning Commission (M-NCPPC).
100.0%16
Office of the County Attorney (OCA)
31.3%5
Office of Zoning and Administrative Hearings (OZAH)
56.3%9
State Highway Administration (SHA)
75.0%12
Washington Suburban Sanitary Commission (WSSC)
93.8%15
Other (please specify)
[ShowReplies]		1

5. Describe the types of projects you have done in Montgomery County.
 answered question16
 
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3
 Response
Percent		Response
Count
1 - 5 unit residential infill
43.8%7
6 - 5 unit residential
56.3%9
51 - 100 unit residential
50.0%8
101 - 500 unit residential
56.3%9
More than 750 unit residential
31.3%5
Under 10,000 SF commercial
43.8%7
10,001 - 50,000 SF commercial
56.3%9
50,001 - 2000,000 SF commercial
50.0%8
Greater than 200,000 SF commercial
50.0%8
Other (please specify)0

6. How easy did you expect navigating the development process to be?
 answered question16
 
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3
 Response
Percent		Response
Count
Very Easy 0.0%0
Moderately Easy
12.5%2
Neutral
18.8%3
Moderately Difficult
62.5%10
Very Difficult
6.3%1
Other (please specify)
[ShowReplies]		1

7. How easy was it to navigate the development process?
 answered question16
 
skipped question
3
 Response
Percent		Response
Count
Very Easy 0.0%0
Moderately Easy
12.5%2
Neutral 0.0%0
Moderately Difficult
56.3%9
Very Difficult
31.3%5
Other (please specify)
[ShowReplies]		1

8. What were you the most satisfied with in the development process?
 answered question9
 
skipped question
10
 Response
Percent		Response
Count
Reasonable processing time
22.2%2
Understandable process
11.1%1
Customer friendly staff
55.6%5
Knowledgeable staff
77.8%7
Adequate Staffing
11.1%1
Other (please specify)
[ShowReplies]		4

9. What needs the most improvement in the development process?
 answered question14
 
skipped question
5
 Response
Percent		Response
Count
Reasonable processing time
85.7%12
Understandable process
64.3%9
Customer friendly staff
42.9%6
Knowledgeable staff
42.9%6
Adequate Staffing
64.3%9
Other (please specify)
[ShowReplies]		4

10. No improvement is needed to the development process.
 answered question16
 
skipped question
3
 Response
Percent		Response
Count
Strongly Agree 0.0%0
Agree 0.0%0
Neutral
6.3%1
Disagree
25.0%4
Strongly Disagree
68.8%11
Other (please specify)0

11. How important do you think the total time it takes to get through development approvals is to the quality of reviews?
 answered question15
 
skipped question
4
 Response
Percent		Response
Count
Extremely important
26.7%4
Very important
20.0%3
Important
26.7%4
Not important
26.7%4
Neutral 0.0%0
Other (please specify)
[ShowReplies]		2

12. How important do you think the total time it takes to get through development approvals is to the County's economic well being?
 answered question16
 
skipped question
3
 Response
Percent		Response
Count
Extremely important
50.0%8
Very important
43.8%7
Important 0.0%0
Not important
6.3%1
Neutral 0.0%0
Other (please specify)0

13. How important do you think the total time it takes to get through development approvals is to the protection of the environment?
 answered question16
 
skipped question
3
 Response
Percent		Response
Count
Extremely important
6.3%1
Very important
6.3%1
Important
50.0%8
Not important
37.5%6
Neutral 0.0%0
Other (please specify)
[ShowReplies]		2

14. How important do you think the total time it takes to get through development approvals is to meaningful civic participation?
 answered question15
 
skipped question
4
 Response
Percent		Response
Count
Extremely important
13.3%2
Very important 0.0%0
Important
33.3%5
Not important
40.0%6
Neutral
13.3%2
Other (please specify)
[ShowReplies]		4

15. How long do you think it should take to get through the regulatory approvals from project concept to occupancy?
 answered question12
 
skipped question
7
 Response
Percent		Response
Count
0 - 12 months
16.7%2
1 - 2 years
50.0%6
2 - 3 years
8.3%1
3 - 4 years
8.3%1
4 or more years
16.7%2
Other (please specify)
[ShowReplies]		7

16. In your experience how complicated are the legal documents that are required in connection with the development process?
 answered question15
 
skipped question
4
 Response
Percent		Response
Count
Extremely complicated
20.0%3
Very complicated
26.7%4
Complicated
33.3%5
Not complicated
13.3%2
Neutral
6.7%1
Other (please specify type of legal document)
[ShowReplies]		4

17. In your experience how long does it take to get signed legal documents in connection with the development regulatory processes?
 answered question10
 
skipped question
9
 Response
Percent		Response
Count
0 - 12 months
50.0%5
1 - 2 years
50.0%5
2 - 3 years 0.0%0
3 - 4 years 0.0%0
4 or more years 0.0%0
Other (please specify)
[ShowReplies]		4

18. In your experience what is the most complicated aspect of the development approval process?
 answered question12
 
skipped question
7
 Response
Count
[ShowReplies]12

19. In your experience what is the most expensive aspect of the development approval process?
 answered question12
 
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7
 Response
Count
[ShowReplies]12

20. In your experience what is the most frustrating aspect of the development approval process?
 answered question11
 
skipped question
8
 Response
Count
[ShowReplies]11

21. There are inconsistencies in the development review process across departments and agencies.
 answered question16
 
skipped question
3
 Response
Percent		Response
Count
Strongly Agree
62.5%10
Agree
31.3%5
Neutral 0.0%0
Disagree
6.3%1
Strongly Disagree 0.0%0
Comments
[ShowReplies]		1

22. There are inconsistencies in the development review process within individual departments.
 answered question16
 
skipped question
3
 Response
Percent		Response
Count
Strongly Agree
43.8%7
Agree
43.8%7
Neutral
12.5%2
Disagree 0.0%0
Strongly Disagree 0.0%0
Comments
[ShowReplies]		3

23. There is a lack of consistent guidelines and standards for applicants.
 answered question15
 
skipped question
4
 Response
Percent		Response
Count
Strongly Agree
53.3%8
Agree
26.7%4
Neutral
20.0%3
Disagree 0.0%0
Strongly Disagree 0.0%0
Comments
[ShowReplies]		3

24. There is a lack of consistent guidelines and standards for agency and department staff.
 answered question14
 
skipped question
5
 Response
Percent		Response
Count
Strongly Agree
42.9%6
Agree
21.4%3
Neutral
35.7%5
Disagree 0.0%0
Strongly Disagree 0.0%0
Comments
[ShowReplies]		2

25. The interpretation of standards is inconsistent.
 answered question16
 
skipped question
3
 Response
Percent		Response
Count
Strongly Agree
31.3%5
Agree
37.5%6
Neutral
25.0%4
Disagree
6.3%1
Strongly Disagree 0.0%0
Comments
[ShowReplies]		3

26. The implementation of standards is inconsistent.
 answered question14
 
skipped question
5
 Response
Percent		Response
Count
Strongly Agree
35.7%5
Agree
28.6%4
Neutral
28.6%4
Disagree
7.1%1
Strongly Disagree 0.0%0
Comments
[ShowReplies]		2

27. There is duplication of work across departments and agencies.
 answered question16
 
skipped question
3
 Response
Percent		Response
Count
Strongly Agree
56.3%9
Agree
25.0%4
Neutral
12.5%2
Disagree
6.3%1
Strongly Disagree 0.0%0
Comments
[ShowReplies]		3

28. New issues continue to surface throughout the review process.
 answered question16
 
skipped question
3
 Response
Percent		Response
Count
Strongly Agree
62.5%10
Agree
31.3%5
Neutral 0.0%0
Disagree
6.3%1
Strongly Disagree 0.0%0
Comments
[ShowReplies]		3

29. There is uncertainty in review times.
 answered question16
 
skipped question
3
 Response
Percent		Response
Count
Strongly Agree
68.8%11
Agree
25.0%4
Neutral 0.0%0
Disagree
6.3%1
Strongly Disagree 0.0%0
Comments
[ShowReplies]		2

30. There is a lack of shared automation across agencies and departments resulting in manual processes that prolong the approval time.
 answered question15
 
skipped question
4
 Response
Percent		Response
Count
Strongly Agree
26.7%4
Agree
40.0%6
Neutral
26.7%4
Disagree 0.0%0
Strongly Disagree
6.7%1
Comments
[ShowReplies]		3

31. The legal documents in the development process are clear and concise.
 answered question16
 
skipped question
3
 Response
Percent		Response
Count
Strongly Agree 0.0%0
Agree
12.5%2
Neutral
68.8%11
Disagree
18.8%3
Strongly Disagree 0.0%0
Other (please specify the name/type of legal document)
[ShowReplies]		1

32. The legal documents in the development process are effective.
 answered question15
 
skipped question
4
 Response
Percent		Response
Count
Strongly Agree
6.7%1
Agree
13.3%2
Neutral
66.7%10
Disagree
13.3%2
Strongly Disagree 0.0%0
Other (please specify the name/type of legal document)
[ShowReplies]		2

33. The legal documents in the development process are clearly written with no chance of misinterpretation.
 answered question15
 
skipped question
4
 Response
Percent		Response
Count
Strongly Agree 0.0%0
Agree
6.7%1
Neutral
46.7%7
Disagree
26.7%4
Strongly Disagree
20.0%3
Other (please specify the name/type of legal document)
[ShowReplies]		1

34. The legal documents in the development process are up to date.
 answered question14
 
skipped question
5
 Response
Percent		Response
Count
Strongly Agree 0.0%0
Agree 0.0%0
Neutral
71.4%10
Disagree
21.4%3
Strongly Disagree
7.1%1
Other (please specify the name/type of legal document)
[ShowReplies]		1

35. The current development process allows for an efficient resolution of concerns.
 answered question15
 
skipped question
4
 Response
Percent		Response
Count
Strongly Agree
13.3%2
Agree 0.0%0
Neutral
40.0%6
Disagree
20.0%3
Strongly Disagree
26.7%4
Other (please specify)
[ShowReplies]		3

36. How would you change the development process to get your concerns resolved quickly?
 answered question10
 
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9
 Response
Count
[ShowReplies]10

37. How long does it take to get legal documents approved?
 answered question9
 
skipped question
10
 Response
Percent		Response
Count
1 - 3 Months
44.4%4
3 - 6 Months
22.2%2
6 - 12 Months
22.2%2
12 - 24 Months
11.1%1
24 Months or longer 0.0%0
Other (please specify the name/type of legal document)
[ShowReplies]		4

38. The average fees for legal documents are
 answered question4
 
skipped question
15
 Response
Percent		Response
Count
$0 - $5,000
25.0%1
$5,000 - $10,000 0.0%0
$10,000 - $20,000
50.0%2
$20,000 - $50,000 0.0%0
$50,000 - $100,000 0.0%0
$100,000 or more
25.0%1
Other (please specify the name/type of legal document)
[ShowReplies]		6

39. The average consulting costs for legal documents are
 answered question6
 
skipped question
13
 Response
Percent		Response
Count
$0 - $5,000
33.3%2
$5,000 - $10,000
33.3%2
$10,000 - $20,000 0.0%0
$20,000 - $50,000 0.0%0
$50,000 - $100,000
33.3%2
$100,000 or more 0.0%0
Other (please specify the name/type of legal document)
[ShowReplies]		3

40. The development review process involves:
 answered question14
 
skipped question
5
 Response
Percent		Response
Count
Too much public participation
71.4%10
The right amount of public participation
28.6%4
Not enough public participation 0.0%0
Other (please specify)
[ShowReplies]		4

41. The County's environmental regulations are:
 answered question15
 
skipped question
4
 Response
Percent		Response
Count
Too strict
93.3%14
Appropriately balanced
6.7%1
Not strict enough 0.0%0
Other (please specify)
[ShowReplies]		6

42. Employees are problematic in the development process because (Please limit comments to the process. Do not name specific employees.)
 answered question12
 
skipped question
7
 Response
Percent		Response
Count
Their attitudes toward customers are negative.
58.3%7
They work too slowly.
66.7%8
They do not trust customers.
58.3%7
They have not received adequate training.
41.7%5
They do not have adequate resources to perform their work effectively.
16.7%2
Staff are not a problem.
16.7%2
Other (please specify)
[ShowReplies]		7

43. Provide any additional comments that will help us understand problems you are encountering with the development process.
 answered question4
 
skipped question
15
 Response
Count
[ShowReplies]4

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