| 1. What was your impression of the sales team when you first made contact? |
|---|
| | answered question | 565 |
|---|
| skipped question | 27 |
|---|
| | Response
Percent | Response
Count |
|---|
| Pleasant and professional | | 95.6% | 540 |
| OK, could have been better | | 4.1% | 23 |
| Quite poor,need more training. | | 0.4% | 2 |
| 2. Did the sales team answer all of your questions satisfactorily? |
|---|
| | answered question | 565 |
|---|
| skipped question | 27 |
|---|
| | Response
Percent | Response
Count |
|---|
| Yes. | | 94.3% | 533 |
| Not completely, I was left a bit unsure. | | 5.3% | 30 |
| Not at all. | | 0.4% | 2 |
| 3. How would you rate the various aspects of Shirtworks customer service? |
|---|
| | answered question | 565 |
|---|
| skipped question | 27 |
|---|
| | Excellent | Good | Average | Poor | Rating
Average | Rating
Count |
|---|
| Telephone manner. | 80.1% (447) | 19.4% (108) | 0.5% (3) | 0.0% (0) | 1.20 | 558 |
| Product knowledge. | 71.3% (402) | 25.7% (145) | 2.8% (16) | 0.2% (1) | 1.32 | 564 |
| Willingness to help. | 81.7% (460) | 15.8% (89) | 1.8% (10) | 0.7% (4) | 1.21 | 563 |
| Response times. | 67.0% (378) | 27.0% (152) | 4.4% (25) | 1.6% (9) | 1.41 | 564 |
Page: Competition comparison.
| 4. Overall and with everything taken into consideration,how would you rate the customer service at Shirtworks? |
|---|
| | answered question | 223 |
|---|
| skipped question | 369 |
|---|
| | Response
Percent | Response
Count |
|---|
| Great, nothing to change. | | 83.9% | 187 |
| Good but could be better. | | 13.5% | 30 |
| Average. | | 1.8% | 4 |
| Poor, more training required. | | 0.9% | 2 |
What improvements, if any, would you like to see?
[ShowReplies] | 47 |
| 5. Would you use Shirtworks again? |
|---|
| | answered question | 556 |
|---|
| skipped question | 36 |
|---|
| | Response
Percent | Response
Count |
|---|
| Yes. | | 97.3% | 541 |
| No. | | 2.7% | 15 |
Page: Thankyou for taking part.
| 6. Finally, we like to publish your comments, good or bad!!
Please just type a few words with your name and organisation at the bottom describing your experiences with Shirtworks.
The information you provide will help us to better serve you on your next visit.
Thank you for taking part.You can now claim your FREE t shirt if you visit our Facebook page and 'like us' xx |
|---|
| | answered question | 241 |
|---|
| skipped question | 351 |
|---|
| | Response
Count |
|---|
| [ShowReplies] | 241 |