Survey Results

Page: SAILS Customer Survey

1. How often do you use iBistro?
	answered question		2,657
	skipped question		19
		Response Percent	Response Count
Once a Day		9.4%	251
Several Times a Week		30.9%	822
Once a Week		14.8%	392
2-3 Times a month		23.0%	612
Once a Month		15.0%	398
This is my first time		6.8%	182

2. Which of the following iBistro features do you use? (check all that apply)
	answered question		2,569
	skipped question		107
		Response Percent	Response Count
Advanced Search		57.1%	1,467
Browse Subjects		31.3%	805
Kids' Library		13.6%	349
Online Resources		13.2%	338
How Do I?...		4.7%	121
Best Sellers List		32.0%	821
Reviews, summaries, table of contents, etc.		14.5%	372
Recommended reading list		16.1%	413
Hot Sites		2.3%	58
Library Info		29.9%	768
History SAILS On...		2.9%	75
Help screens		1.8%	45
Favorites		9.8%	252
Contact Us		5.5%	142
My Account to renew and manage holds		75.0%	1,926
Virtual Catalog		34.8%	893
Tumblebooks		2.3%	58
Overdrive digital books		6.3%	161
Reserve museum passes		19.4%	499
DVD/Video search		43.8%	1,125
Audio book search		25.3%	649
Large print search		9.0%	230
Music search		20.1%	516

3. What is a reasonable length of time to have a digital audio books from Overdrive checked out?
	answered question		2,139
	skipped question		537
		Response Percent	Response Count
3 days		3.3%	70
One week		30.8%	659
Two weeks		65.9%	1,410

4. Would you want both children's and adult titles to appear in the results of an audio books search?
	answered question		2,438
	skipped question		238
		Response Percent	Response Count
Yes		53.2%	1,298
No		46.8%	1,140

5. Would you like to download a customized toolbar or search plugin so you can directly search iBistro from Internet Explorer, Firefox, or another browser?
	answered question		2,496
	skipped question		180
		Response Percent	Response Count
Yes		46.2%	1,154
No		53.8%	1,342

6. Where do you use iBistro most often?
	answered question		2,590
	skipped question		86
		Response Percent	Response Count
Home		77.8%	2,015
Work		13.2%	341
School		2.0%	51
My library		6.1%	158
A library in another town		1.0%	25

7. The last time you used iBistro what were you trying to do?
	answered question	2,493
	skipped question	183
		Response Count
		2,493

8. Were you satisfied with the results from question 7?
	answered question		2,484
	skipped question		192
		Response Percent	Response Count
Yes		92.8%	2,304
No		7.2%	180

9. How would you describe searching in iBistro?
	answered question		2,513
	skipped question		163
		Response Percent	Response Count
Very Simple		36.3%	912
Moderately Simple		29.6%	744
Simple		27.6%	693
Difficult		3.5%	89
Moderately Difficult		1.8%	44
Very Difficult		1.2%	31

10. From the following services, please select the 4 you would find most desirable.
	answered question				2,438
	skipped question				238
	1st choice	2nd choice	3rd choice	4th choice	Response Count
Write reviews of library materials	15.7% (83)	25.2% (133)	20.6% (109)	38.4% (203)	528
Download video	20.3% (158)	28.6% (223)	27.6% (215)	23.6% (184)	780
Online answers to reference questions	12.6% (125)	28.2% (279)	34.9% (345)	24.3% (240)	989
Receive email notices for library events	24.7% (311)	26.1% (328)	26.8% (337)	22.4% (282)	1,258
Receive notices to cell phone	11.4% (26)	28.1% (64)	28.9% (66)	31.6% (72)	228
Pay fines online	17.4% (118)	23.5% (160)	29.7% (202)	29.4% (200)	680
Ability to use ibistro from a PDA or cell phone	16.6% (45)	22.1% (60)	19.6% (53)	41.7% (113)	271
One integrated search for online reference databases and library materials	31.7% (435)	32.4% (445)	22.4% (307)	13.5% (186)	1,373
Register for a library card online	17.1% (85)	19.7% (98)	27.7% (138)	35.5% (177)	498
Ability to narrow search results by format (i.e. DVD's)	53.6% (993)	22.8% (422)	14.0% (259)	9.7% (179)	1,853
Other (please specify)					213

11. How do you connect to the Internet?
	answered question		2,585
	skipped question		91
		Response Percent	Response Count
Dial-up		5.5%	142
High speed connection (Cable, DSL, etc.)		89.8%	2,321
Don't know		4.7%	122

12. Which of the following activities have you done, or would like to do?
	answered question		2,316
	skipped question		360
		Response Percent	Response Count
Written a review on a Web site		24.2%	561
Read a review on a Web site		75.4%	1,747
Created a Web site/blog/wiki/online group		21.8%	505
Participated in a blog/wiki/online group		25.5%	591
Opened an online account		61.1%	1,416
Purchased an item online		85.6%	1,983
Posted photos/videos online to share with friends/family		44.7%	1,036
Posted photos/videos online to share with anyone		19.4%	449
Used your real name when sharing online		16.4%	379
Used a nickname when sharing online		32.2%	746

13. Have you used customer reviews to help in your selection of a product or service?
	answered question		2,547
	skipped question		129
		Response Percent	Response Count
Yes		76.6%	1,950
No		23.4%	597

14. Please select your library
	answered question		2,588
	skipped question		88
		Response Percent	Response Count
Acushnet Russell Memorial Library		2.5%	65
Assonet - Hathaway Library		0.2%	5
Attleboro Public Library		15.1%	390
Berkley Public Library		0.5%	12
Bridgewater Public Library		4.3%	111
Bristol Community College		0.7%	18
Carver Public Library		1.9%	50
Dartmouth - Southworth Library		5.4%	141
Dighton Public Library		0.4%	10
East Bridgewater Public Library		1.6%	41
East Freetown - White Library		0.5%	12
Easton - Ames Free Library		0.8%	20
Easton - Whistle Stop Branch		0.9%	23
Fairhaven -The Millicent Library		2.7%	69
Fall River East		0.3%	9
Fall River Main		4.4%	114
Fall River South		0.7%	17
Foxboro - Boyden Library		2.5%	65
Halifax - Holmes Public Library		0.8%	20
Hanson Public Library		1.0%	26
Lakeville Free Public Library		1.5%	40
Mansfield Public Library		5.6%	145
Marion Elizabeth Taber Library		1.6%	41
Massachusetts Maritime Academy - Hurley Library		0.0%	1
Mattapoisett Public Library		0.9%	24
Middleboro Public Library		2.0%	53
New Bedford Casa da Saudade		0.2%	5
New Bedford Howland Green		0.3%	8
New Bedford Lawler		0.9%	22
New Bedford Main Library		1.1%	28
New Bedford Wilks		0.9%	24
Norfolk Public Library		6.1%	158
North Attleboro - Richards Memorial Library		6.8%	175
Norton Public Library		2.0%	51
Pembroke Public Library		2.0%	52
Plainville Public Library		1.3%	33
Plympton Public Library		0.2%	5
Raynham Public Library		0.8%	20
Rehoboth Blanding Free Public Library		1.0%	25
Rochester - Joseph Plumb Memorial Library		0.7%	18
Seekonk Public Library		7.4%	192
Somerset Public Library		1.2%	32
Swansea Public Library		0.9%	22
Taunton Public Library		1.7%	44
Wareham Free Library		1.7%	44
West Bridgewater Public Library		2.0%	53
Westport Free Public Library		1.2%	30
Wrentham - Fiske Library		1.0%	25

15. My age group is:
	answered question		2,613
	skipped question		63
		Response Percent	Response Count
14 and under		3.1%	82
15-18 years		3.5%	92
19-34 years		13.5%	352
35-55 years		52.4%	1,370
55-70 years		23.3%	608
Over 70 years		4.2%	109

16. Please list the ages of the children in your household.
	answered question		1,353
	skipped question		1,323
		Response Percent	Response Count
Child 1		99.7%	1,349
Child 2		71.6%	969
Child 3		25.4%	343
Child 4		7.4%	100
Child 5		2.3%	31
Child 6		1.6%	22

17. What is your gender?
	answered question		2,600
	skipped question		76
		Response Percent	Response Count
Female		74.7%	1,941
Male		25.3%	659