Customer Satisfaction Survey

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Understanding your requirements	Understanding your requirements Excellent	Understanding your requirements Good	Understanding your requirements Adequate	Understanding your requirements Poor	Understanding your requirements Unacceptable	Understanding your requirements N/A
Communicating clearly and effectively	Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Adequate	Communicating clearly and effectively Poor	Communicating clearly and effectively Unacceptable	Communicating clearly and effectively N/A
Keeping you informed of progress	Keeping you informed of progress Excellent	Keeping you informed of progress Good	Keeping you informed of progress Adequate	Keeping you informed of progress Poor	Keeping you informed of progress Unacceptable	Keeping you informed of progress N/A
Meeting timescales	Meeting timescales Excellent	Meeting timescales Good	Meeting timescales Adequate	Meeting timescales Poor	Meeting timescales Unacceptable	Meeting timescales N/A
Working with you and your team	Working with you and your team Excellent	Working with you and your team Good	Working with you and your team Adequate	Working with you and your team Poor	Working with you and your team Unacceptable	Working with you and your team N/A
Providing value for money	Providing value for money Excellent	Providing value for money Good	Providing value for money Adequate	Providing value for money Poor	Providing value for money Unacceptable	Providing value for money N/A
Responding promptly to problems	Responding promptly to problems Excellent	Responding promptly to problems Good	Responding promptly to problems Adequate	Responding promptly to problems Poor	Responding promptly to problems Unacceptable	Responding promptly to problems N/A
Meeting overall project objectives	Meeting overall project objectives Excellent	Meeting overall project objectives Good	Meeting overall project objectives Adequate	Meeting overall project objectives Poor	Meeting overall project objectives Unacceptable	Meeting overall project objectives N/A

Excellent

Good

Adequate

Poor

Unacceptable

N/A

Understanding your requirements

Understanding your requirements Excellent

Understanding your requirements Good

Understanding your requirements Adequate

Understanding your requirements Poor

Understanding your requirements Unacceptable

Understanding your requirements N/A

Communicating clearly and effectively

Communicating clearly and effectively Excellent

Communicating clearly and effectively Good

Communicating clearly and effectively Adequate

Communicating clearly and effectively Poor

Communicating clearly and effectively Unacceptable

Communicating clearly and effectively N/A

Keeping you informed of progress

Keeping you informed of progress Excellent

Keeping you informed of progress Good

Keeping you informed of progress Adequate

Keeping you informed of progress Poor

Keeping you informed of progress Unacceptable

Keeping you informed of progress N/A

Meeting timescales

Meeting timescales Excellent

Meeting timescales Good

Meeting timescales Adequate

Meeting timescales Poor

Meeting timescales Unacceptable

Meeting timescales N/A

Working with you and your team

Working with you and your team Excellent

Working with you and your team Good

Working with you and your team Adequate

Working with you and your team Poor

Working with you and your team Unacceptable

Working with you and your team N/A

Providing value for money

Providing value for money Excellent

Providing value for money Good

Providing value for money Adequate

Providing value for money Poor

Providing value for money Unacceptable

Providing value for money N/A

Responding promptly to problems

Responding promptly to problems Excellent

Responding promptly to problems Good

Responding promptly to problems Adequate

Responding promptly to problems Poor

Responding promptly to problems Unacceptable

Responding promptly to problems N/A

Meeting overall project objectives

Meeting overall project objectives Excellent

Meeting overall project objectives Good

Meeting overall project objectives Adequate

Meeting overall project objectives Poor

Meeting overall project objectives Unacceptable

Meeting overall project objectives N/A

Question Title

* 2. Overall, how do you rate the quality of products and services we provide?

Excellent

Good

Adequate

Poor

Unacceptable

Question Title

* 3. What level of confidence do you have in us to deliver the products and services that you require?

Complete

A lot

Some

Little

None

Question Title

* 4. Overall, is our performance ...

Getting much better?

Getting better?

Staying at about the same level?

Getting worse?

Getting much worse?

Question Title

* 5. Based on our performance, how likely is it that you will use us in the future?

Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

Question Title

* 6. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

Question Title

* 7. Our business is built entirely on referrals. Do you know anyone else who might appreciate hearing from us about our services? If so, please provide their contact information below.

Name:

E-mail:

Telephone:

Question Title

* 8. Although it is not required, you are welcome to provide your own name and contact information if you wish.

Name:

E-mail:

Telephone:

Customer Satisfaction Survey

How Are We Doing?

Question Title

* 1. Please rate the following aspects of our work.

Question Title

* 2. Overall, how do you rate the quality of products and services we provide?

Question Title

* 3. What level of confidence do you have in us to deliver the products and services that you require?

Question Title

* 4. Overall, is our performance ...

Question Title

* 5. Based on our performance, how likely is it that you will use us in the future?

Question Title

* 6. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

Question Title

* 7. Our business is built entirely on referrals. Do you know anyone else who might appreciate hearing from us about our services? If so, please provide their contact information below.

Question Title

* 8. Although it is not required, you are welcome to provide your own name and contact information if you wish.