Customer Satisfaction Survey

Wordsmith Writing and Editing Services is committed to monitoring the quality of the services and products we provide. We would appreciate your feedback on our performance. (All submissions are anonymous.)

1. Please rate the following aspects of our work.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Understanding your requirements	*Please rate the following aspects of our work. Understanding your requirements Excellent	Understanding your requirements Good	Understanding your requirements Adequate	Understanding your requirements Poor	Understanding your requirements Unacceptable	Understanding your requirements N/A
Communicating clearly and effectively	Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Adequate	Communicating clearly and effectively Poor	Communicating clearly and effectively Unacceptable	Communicating clearly and effectively N/A
Keeping you informed of progress	Keeping you informed of progress Excellent	Keeping you informed of progress Good	Keeping you informed of progress Adequate	Keeping you informed of progress Poor	Keeping you informed of progress Unacceptable	Keeping you informed of progress N/A
Meeting timescales	Meeting timescales Excellent	Meeting timescales Good	Meeting timescales Adequate	Meeting timescales Poor	Meeting timescales Unacceptable	Meeting timescales N/A
Working with you and your team	Working with you and your team Excellent	Working with you and your team Good	Working with you and your team Adequate	Working with you and your team Poor	Working with you and your team Unacceptable	Working with you and your team N/A
Providing value for money	Providing value for money Excellent	Providing value for money Good	Providing value for money Adequate	Providing value for money Poor	Providing value for money Unacceptable	Providing value for money N/A
Responding promptly to problems	Responding promptly to problems Excellent	Responding promptly to problems Good	Responding promptly to problems Adequate	Responding promptly to problems Poor	Responding promptly to problems Unacceptable	Responding promptly to problems N/A
Meeting overall project objectives	Meeting overall project objectives Excellent	Meeting overall project objectives Good	Meeting overall project objectives Adequate	Meeting overall project objectives Poor	Meeting overall project objectives Unacceptable	Meeting overall project objectives N/A

2. Overall, how do you rate the quality of products and services we provide?

Overall, how do you rate the quality of products and services we provide? Excellent

Good

Adequate

Poor

Unacceptable

3. What level of confidence do you have in us to deliver the products and services that you require?

What level of confidence do you have in us to deliver the products and services that you require? Complete

A lot

Some

Little

None

4. Overall, is our performance ...

Overall, is our performance ... Getting much better?

Getting better?

Staying at about the same level?

Getting worse?

Getting much worse?

5. Based on our performance, how likely is it that you will use us in the future?

Based on our performance, how likely is it that you will use us in the future? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

6. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

7. Our business is built entirely on referrals. Do you know anyone else who might appreciate hearing from us about our services? If so, please provide their contact information below.

Our business is built entirely on referrals. Do you know anyone else who might appreciate hearing from us about our services? If so, please provide their contact information below. Name:
E-mail:
Telephone:

8. Although it is not required, you are welcome to provide your own name and contact information if you wish.

Although it is not required, you are welcome to provide your own name and contact information if you wish. Name:
E-mail:
Telephone: