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Customer Satisfaction and Word of Mouth - Survey

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The purpose of this survey is to explore the link between customer satisfaction and word of mouth marketing. Thank you for participating!

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* 1. Think of a restaurant that you often visit. Choose the answer that best describes your experience.

  It DOES NOT meet the majority of my expectations A bit SHORT of my expectations (up to 10% short of my expectations) It EXACTLY meets all of my expectations (100%) A bit OVER my expectations (up to 10% over expectations) Significantly OVER my expectations
Does it meet or exceed your expectations?

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* 2. How likely are you to recommend it to your friend?

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