Website SurveyWebsite Survey

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1. How did you hear about the Wingate?

How did you hear about the Wingate? Wingate Client

Drove By

Bridal Show

Magazine/Newspaper

Welcome Wagon

Yellow Pages

Website

Radio Show

Bridal Shop/Vendor

Wingate Employee

Styling Lab

Brochure

Special Event

Other

2. We love to know exactly how you found out about us, so please list the clients name, specific radio station, magazine, bridal show, etc below. We reward our current clients and employees for referrals!

We love to know exactly how you found out about us, so please list the clients name, specific radio station, magazine, bridal show, etc below. We reward our current clients and employees for referrals!

3. What spa or salon services did you have during your visit? Please check all that apply:

What spa or salon services did you have during your visit? Please check all that apply: Manicure

Pedicure

Acrylic/Gel Nails

Acrylic/Gel Nail Fill

Facial

Microdermabrasion

Waxing or Tinting

Make-Up Application

Massage

Body Treatment

Reflexology

Haircut

Haircut and Color/Highlight

Styling/Special Event Upstyle

Other (please specify)

4. Please rate your experience with our front desk:

	Superior	Excellent	Satisfactory	Unsatisfactory	N/A
Promptness and professionalism while scheduling appointment	*Please rate your experience with our front desk: Promptness and professionalism while scheduling appointment Superior	Promptness and professionalism while scheduling appointment Excellent	Promptness and professionalism while scheduling appointment Satisfactory	Promptness and professionalism while scheduling appointment Unsatisfactory	Promptness and professionalism while scheduling appointment N/A
Ease of scheduling - appointments available, options offered, confirmation of details	Ease of scheduling - appointments available, options offered, confirmation of details Superior	Ease of scheduling - appointments available, options offered, confirmation of details Excellent	Ease of scheduling - appointments available, options offered, confirmation of details Satisfactory	Ease of scheduling - appointments available, options offered, confirmation of details Unsatisfactory	Ease of scheduling - appointments available, options offered, confirmation of details N/A
Greeting - welcomed in a friendly manner and given instruction and/or direction	Greeting - welcomed in a friendly manner and given instruction and/or direction Superior	Greeting - welcomed in a friendly manner and given instruction and/or direction Excellent	Greeting - welcomed in a friendly manner and given instruction and/or direction Satisfactory	Greeting - welcomed in a friendly manner and given instruction and/or direction Unsatisfactory	Greeting - welcomed in a friendly manner and given instruction and/or direction N/A
Ease and efficiency of checkout	Ease and efficiency of checkout Superior	Ease and efficiency of checkout Excellent	Ease and efficiency of checkout Satisfactory	Ease and efficiency of checkout Unsatisfactory	Ease and efficiency of checkout N/A
Ease and efficiency of scheduling future appointments	Ease and efficiency of scheduling future appointments Superior	Ease and efficiency of scheduling future appointments Excellent	Ease and efficiency of scheduling future appointments Satisfactory	Ease and efficiency of scheduling future appointments Unsatisfactory	Ease and efficiency of scheduling future appointments N/A

Comments:

5. Please rate your experience with our service providers:

	Superior	Excellent	Satisfactory	Unsatisfactory	N/A
Courtesy and friendliness	*Please rate your experience with our service providers: Courtesy and friendliness Superior	Courtesy and friendliness Excellent	Courtesy and friendliness Satisfactory	Courtesy and friendliness Unsatisfactory	Courtesy and friendliness N/A
Skill and expertise	Skill and expertise Superior	Skill and expertise Excellent	Skill and expertise Satisfactory	Skill and expertise Unsatisfactory	Skill and expertise N/A
Recommendations for product and at home care	Recommendations for product and at home care Superior	Recommendations for product and at home care Excellent	Recommendations for product and at home care Satisfactory	Recommendations for product and at home care Unsatisfactory	Recommendations for product and at home care N/A

Comments:

6. Please rate your Wingate Tea Time/Catering Services:

	Superior	Excellent	Satisfactory	Unsatisfactory	N/A
Quality of food	*Please rate your Wingate Tea Time/Catering Services: Quality of food Superior	Quality of food Excellent	Quality of food Satisfactory	Quality of food Unsatisfactory	Quality of food N/A
Food service provider	Food service provider Superior	Food service provider Excellent	Food service provider Satisfactory	Food service provider Unsatisfactory	Food service provider N/A

Comments:

7. Please rate your overall experience:

	Superior	Excellent	Satisfactory	Unsatisfactory	N/A
Organization - flow of services, retail products available, information provided	*Please rate your overall experience: Organization - flow of services, retail products available, information provided Superior	Organization - flow of services, retail products available, information provided Excellent	Organization - flow of services, retail products available, information provided Satisfactory	Organization - flow of services, retail products available, information provided Unsatisfactory	Organization - flow of services, retail products available, information provided N/A
Atmosphere - cleanliness of spa/salon, treatment rooms, decor, music	Atmosphere - cleanliness of spa/salon, treatment rooms, decor, music Superior	Atmosphere - cleanliness of spa/salon, treatment rooms, decor, music Excellent	Atmosphere - cleanliness of spa/salon, treatment rooms, decor, music Satisfactory	Atmosphere - cleanliness of spa/salon, treatment rooms, decor, music Unsatisfactory	Atmosphere - cleanliness of spa/salon, treatment rooms, decor, music N/A
Satisfaction with service	Satisfaction with service Superior	Satisfaction with service Excellent	Satisfaction with service Satisfactory	Satisfaction with service Unsatisfactory	Satisfaction with service N/A
Satisfaction with retail products	Satisfaction with retail products Superior	Satisfaction with retail products Excellent	Satisfaction with retail products Satisfactory	Satisfaction with retail products Unsatisfactory	Satisfaction with retail products N/A

Comments:

8. Will you return to the Wingate Salon & Spa in the future?

Will you return to the Wingate Salon & Spa in the future? Yes

No

Maybe

Comments:

9. Would you recommend the Wingate to your family and friends?

Would you recommend the Wingate to your family and friends? Yes

No

Maybe

Comments:

10. Would you like someone to contact you about your visit? Please list the information below.

Would you like someone to contact you about your visit? Please list the information below. Name:
Address:
Address 2:
City/Town:
State:
ZIP/Postal Code:
Email Address:
Phone Number:

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