Vitamart.ca Website SurveyVitamart.ca Website Survey

1. Help us create the site you want to shop at!

At Vitamart.ca we love to hear from our customers. We appreciate your thoughts about how our website is working for you and regularly use input from our customers to help with our projects. Your opinion is very important to us. Thanks for your help.

1. Compared to your shopping experiences on other websites, how does the Vitamart.ca website compare?

Compared to your shopping experiences on other websites, how does the Vitamart.ca website compare? It's way better

It's somewhat better

It's about average

It's somewhat worse

It's way worse

2. How would you rate your experience with the following features and functions on the Vitamart.ca website?

Please use a scale of 1-7 where 1 means Extremely Negative and 7 means Extremely Positive

	1 - Extremely Negative						7 - Extremely Positive	N/A
Ease of use overall	*How would you rate your experience with the following features and functions on the Vitamart.ca website? Please use a scale of 1-7 where 1 means Extremely Negative and 7 means Extremely Positive Ease of use overall 1 - Extremely Negative	Ease of use overall	Ease of use overall	Ease of use overall	Ease of use overall	Ease of use overall	Ease of use overall 7 - Extremely Positive	Ease of use overall N/A
Finding products in general	Finding products in general 1 - Extremely Negative	Finding products in general	Finding products in general	Finding products in general	Finding products in general	Finding products in general	Finding products in general 7 - Extremely Positive	Finding products in general N/A
Finding a specific product	Finding a specific product 1 - Extremely Negative	Finding a specific product	Finding a specific product	Finding a specific product	Finding a specific product	Finding a specific product	Finding a specific product 7 - Extremely Positive	Finding a specific product N/A
Finding products using search	Finding products using search 1 - Extremely Negative	Finding products using search	Finding products using search	Finding products using search	Finding products using search	Finding products using search	Finding products using search 7 - Extremely Positive	Finding products using search N/A
Browsing to find products (not using search)	Browsing to find products (not using search) 1 - Extremely Negative	Browsing to find products (not using search)	Browsing to find products (not using search)	Browsing to find products (not using search)	Browsing to find products (not using search)	Browsing to find products (not using search)	Browsing to find products (not using search) 7 - Extremely Positive	Browsing to find products (not using search) N/A
Using a gift certificate or gift card	Using a gift certificate or gift card 1 - Extremely Negative	Using a gift certificate or gift card	Using a gift certificate or gift card	Using a gift certificate or gift card	Using a gift certificate or gift card	Using a gift certificate or gift card	Using a gift certificate or gift card 7 - Extremely Positive	Using a gift certificate or gift card N/A
Shopping cart	Shopping cart 1 - Extremely Negative	Shopping cart	Shopping cart	Shopping cart	Shopping cart	Shopping cart	Shopping cart 7 - Extremely Positive	Shopping cart N/A
Checking Out	Checking Out 1 - Extremely Negative	Checking Out	Checking Out	Checking Out	Checking Out	Checking Out	Checking Out 7 - Extremely Positive	Checking Out N/A
Returning supplements process	Returning supplements process 1 - Extremely Negative	Returning supplements process	Returning supplements process	Returning supplements process	Returning supplements process	Returning supplements process	Returning supplements process 7 - Extremely Positive	Returning supplements process N/A
Managing your account	Managing your account 1 - Extremely Negative	Managing your account	Managing your account	Managing your account	Managing your account	Managing your account	Managing your account 7 - Extremely Positive	Managing your account N/A

3. How many times have you visited the Vitamart.ca website in the past year?

How many times have you visited the Vitamart.ca website in the past year? This is my first visit

2-5 times

6-12 times

13-24 times

25-50 times

50 or more times

4. Which of these terms best describes the primary reason for your visit to our website today?

Which of these terms best describes the primary reason for your visit to our website today? I knew exactly what I wanted to purchase (exact product name)

I had a good idea what I wanted to buy (brand, goal, etc)

I was shopping to buy in a general category (protein, vitamins, weight loss, etc)

I was doing research before deciding to buy in a general category (protein, vitamins, weight loss, etc)

I was browsing in a favorite category (whey protein, creatine, etc)

I just was browsing the site

I came to the site for non-shopping reasons

5. How would you describe your visit to the Vitamart.ca website today?

How would you describe your visit to the Vitamart.ca website today? I was wowed

It was pretty good

It was OK

It wasn’t so good

It was bad

6. If you have suggestions or ideas to improve the Vitamart.ca website, please enter them here:

If you have suggestions or ideas to improve the Vitamart.ca website, please enter them here:

7. Did you have any difficulties using the website today?

If so, please feel free to share your experience. We want to make it better.

So, please enter appropriate information for us to address the difficulty – for example, for technical issues please include browser type and version if available.

If you’d like us to contact you, please enter your email address and/or phone number or order number.

*Please note: Vitamart.ca does not rent, sell or share any of your personal information.

Did you have any difficulties using the website today? If so, please feel free to share your experience. We want to make it better. So, please enter appropriate information for us to address the difficulty – for example, for technical issues please include browser type and version if available. If you’d like us to contact you, please enter your email address and/or phone number or order number. *Please note: Vitamart.ca does not rent, sell or share any of your personal information. No, I had no difficulties today

Yes, I had difficulties. Here's what happened:

8. To help us analyze all survey results, please tell us your gender:

To help us analyze all survey results, please tell us your gender: Female

Male

Prefer not to state

9. Your age group:

Your age group: Under 18

18-24

25-34

35-44

45-54

55-64

65-74

75+

Prefer not to answer

10. Final Question - What could we offer you that would totally blow you away?

Thanks for filling this out and we look forward to serving you again soon!

Final Question - What could we offer you that would totally blow you away? Thanks for filling this out and we look forward to serving you again soon!