Varsity Guest Satisfaction Questionnaire

1. Default Section

1. What property was your stay at?

What property was your stay at? Varsity Inn North

Varsity Inn South

2. Was this your first visit?

Was this your first visit? Yes

If no, how many times do you usually visit each year?

3. How did you hear about our hotel?

How did you hear about our hotel? Road Signs AAA Directory	Internet Hospital Referral	Local Recommendation Advertising
Other (please specify)

4. Which of the following best describes the purpose of your stay?

Which of the following best describes the purpose of your stay? Business

Leisure

Meeting/Conference

Other (please specify)

5. How satisfied were you with....

	1 - Poor	2	3	4	5	6	7	8	9	10 - Excellant
Accuracy of reservation	How satisfied were you with.... Accuracy of reservation 1 - Poor	Accuracy of reservation 2	Accuracy of reservation 3	Accuracy of reservation 4	Accuracy of reservation 5	Accuracy of reservation 6	Accuracy of reservation 7	Accuracy of reservation 8	Accuracy of reservation 9	Accuracy of reservation 10 - Excellant
Efficiency of check-in	Efficiency of check-in 1 - Poor	Efficiency of check-in 2	Efficiency of check-in 3	Efficiency of check-in 4	Efficiency of check-in 5	Efficiency of check-in 6	Efficiency of check-in 7	Efficiency of check-in 8	Efficiency of check-in 9	Efficiency of check-in 10 - Excellant
Efficiency of check-out	Efficiency of check-out 1 - Poor	Efficiency of check-out 2	Efficiency of check-out 3	Efficiency of check-out 4	Efficiency of check-out 5	Efficiency of check-out 6	Efficiency of check-out 7	Efficiency of check-out 8	Efficiency of check-out 9	Efficiency of check-out 10 - Excellant
Staff made me feel welcome	Staff made me feel welcome 1 - Poor	Staff made me feel welcome 2	Staff made me feel welcome 3	Staff made me feel welcome 4	Staff made me feel welcome 5	Staff made me feel welcome 6	Staff made me feel welcome 7	Staff made me feel welcome 8	Staff made me feel welcome 9	Staff made me feel welcome 10 - Excellant
Knowledge and courtesy displayed by hotel staff	Knowledge and courtesy displayed by hotel staff 1 - Poor	Knowledge and courtesy displayed by hotel staff 2	Knowledge and courtesy displayed by hotel staff 3	Knowledge and courtesy displayed by hotel staff 4	Knowledge and courtesy displayed by hotel staff 5	Knowledge and courtesy displayed by hotel staff 6	Knowledge and courtesy displayed by hotel staff 7	Knowledge and courtesy displayed by hotel staff 8	Knowledge and courtesy displayed by hotel staff 9	Knowledge and courtesy displayed by hotel staff 10 - Excellant
Responsiveness of staff to your needs	Responsiveness of staff to your needs 1 - Poor	Responsiveness of staff to your needs 2	Responsiveness of staff to your needs 3	Responsiveness of staff to your needs 4	Responsiveness of staff to your needs 5	Responsiveness of staff to your needs 6	Responsiveness of staff to your needs 7	Responsiveness of staff to your needs 8	Responsiveness of staff to your needs 9	Responsiveness of staff to your needs 10 - Excellant
Cleanliness of guest room	Cleanliness of guest room 1 - Poor	Cleanliness of guest room 2	Cleanliness of guest room 3	Cleanliness of guest room 4	Cleanliness of guest room 5	Cleanliness of guest room 6	Cleanliness of guest room 7	Cleanliness of guest room 8	Cleanliness of guest room 9	Cleanliness of guest room 10 - Excellant
Cleanliness of bathroom	Cleanliness of bathroom 1 - Poor	Cleanliness of bathroom 2	Cleanliness of bathroom 3	Cleanliness of bathroom 4	Cleanliness of bathroom 5	Cleanliness of bathroom 6	Cleanliness of bathroom 7	Cleanliness of bathroom 8	Cleanliness of bathroom 9	Cleanliness of bathroom 10 - Excellant
Comfort of bed (mattresses, linens, etc.)	Comfort of bed (mattresses, linens, etc.) 1 - Poor	Comfort of bed (mattresses, linens, etc.) 2	Comfort of bed (mattresses, linens, etc.) 3	Comfort of bed (mattresses, linens, etc.) 4	Comfort of bed (mattresses, linens, etc.) 5	Comfort of bed (mattresses, linens, etc.) 6	Comfort of bed (mattresses, linens, etc.) 7	Comfort of bed (mattresses, linens, etc.) 8	Comfort of bed (mattresses, linens, etc.) 9	Comfort of bed (mattresses, linens, etc.) 10 - Excellant
Working Order TV, remote, phone, etc.	Working Order TV, remote, phone, etc. 1 - Poor	Working Order TV, remote, phone, etc. 2	Working Order TV, remote, phone, etc. 3	Working Order TV, remote, phone, etc. 4	Working Order TV, remote, phone, etc. 5	Working Order TV, remote, phone, etc. 6	Working Order TV, remote, phone, etc. 7	Working Order TV, remote, phone, etc. 8	Working Order TV, remote, phone, etc. 9	Working Order TV, remote, phone, etc. 10 - Excellant
Value for the price paid	Value for the price paid 1 - Poor	Value for the price paid 2	Value for the price paid 3	Value for the price paid 4	Value for the price paid 5	Value for the price paid 6	Value for the price paid 7	Value for the price paid 8	Value for the price paid 9	Value for the price paid 10 - Excellant
Your overall experience as a guest in this hotel	Your overall experience as a guest in this hotel 1 - Poor	Your overall experience as a guest in this hotel 2	Your overall experience as a guest in this hotel 3	Your overall experience as a guest in this hotel 4	Your overall experience as a guest in this hotel 5	Your overall experience as a guest in this hotel 6	Your overall experience as a guest in this hotel 7	Your overall experience as a guest in this hotel 8	Your overall experience as a guest in this hotel 9	Your overall experience as a guest in this hotel 10 - Excellant

6. During your stay, did you have a problem with any of the following (check all that apply)? If none please skip to question 8.

During your stay, did you have a problem with any of the following (check all that apply)? If none please skip to question 8. Reservations	Check-In	Telephone Service	Maintenance	Housekeeping	Movie Service	Room Service	Check-Out	Billing	None
Other (please specify)

form {display:none;} #jserror {text-align:center;margin-top:50px;}Javascript is required for this site to function, please enable.