Spotting or anticipating a potential miscommunication or conflict before it develops
|
|
|
|
|
|
Guarding against any disparaging communication or behavior that may be perceived as confrontational (e.g. interrupting, belittling, blaming, minimizing others’ contributions)
|
|
|
|
|
|
Listen respectively and patiently to the concerns of the other person
|
|
|
|
|
|
Keeping your ego out of conflict and remaining focused on a resolution
|
|
|
|
|
|
Taking full ownership and responsibility for the outcome (avoiding the blame game)
|
|
|
|
|
|