Utility Billing - Customer Service
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Welcome to the Utility Customer Satisfaction Survey
1. How long have you been a resident in Little Elm?
1. How long have you been a resident in Little Elm?
less than one year
One to three years
Greater than three years
2. Is your water bill easy to read and understand?
2. Is your water bill easy to read and understand?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
3. Does your water bill arrive by the 5th day of each month?
3. Does your water bill arrive by the 5th day of each month?
yes
no
4. How do you prefer to pay your water bill?
4. How do you prefer to pay your water bill?
United States Postal mail by check
Online bill payment by credit card
Automatic bank draft
In person at Town Hall - Utility Billing office
Over the telephone by credit card
Night deposit box located in front of Town Hall
5. Would you sign up to receive your water bill electronically rather than by US Postal Mail if it were made available?
5. Would you sign up to receive your water bill electronically rather than by US Postal Mail if it were made available?
Yes
No
6. What is your overall experience using the Town of Little Elm web site to find the information you need?
6. What is your overall experience using the Town of Little Elm web site to find the information you need?
Never have used Town web site
Difficult to use compared to other web sites I visit regularly
About average compared to other web sites I visit regularly
Better than most compared to other web sites I visit regulary
7. If you have recently contacted the water billing office with an inquiry or complaint, please answer the following questions:
(a.) Regarding your specific inquiry/complaint, how satisfied were you with our initial response?
7. If you have recently contacted the water billing office with an inquiry or complaint, please answer the following questions: (a.) Regarding your specific inquiry/complaint, how satisfied were you with our initial response?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
(b.) How long did it take to resolve the matter to your satisfaction?
(b.) How long did it take to resolve the matter to your satisfaction?
Less than 1 business day
Less than 5 business days
Less than 10 business days
Unresolved
(c.) How many interactions did it take to resolve this issue?
(c.) How many interactions did it take to resolve this issue?
One
Two
Three
Four
(d.) How do you prefer to contact the water billing office?
(d.) How do you prefer to contact the water billing office?
By telephone
Online inquiry/complaint form
Email
In person
If you would like us to follow up with you, please leave your name, phone number and or email address
If you would like us to follow up with you, please leave your name, phone number and or email address
Name
Phone Number
Email address
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