Client/Customer Satisfaction
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1. Student Critique Survey

Please take a few minutes to complete this survey on the quality of service we provide. We welcome your feedback and appreciate your honesty.
Your feedback plays an important role in assisting us to develop and improve the quality of our training material and ensure all facets meet industry and current standards. In this survey, the term ‘training’ refers to learning experiences and the term ‘trainer’ refers to trainers, teachers, lecturers or instructors.
Provide one response to each item on the form by clicking on the relevant box. Please also add any comments in the boxes at the end of the survey.With your help, we hope to ensure we provide the best training services available.

1. Please rank, your criteria for choosing an organization.

Other (please specify)

2. Please rate the following questions.

	Excellent	Above Average	Average	Below Average	Poor	N/A
Was the quality of our responses to your questions and concerns acceptable?	*Please rate the following questions. Was the quality of our responses to your questions and concerns acceptable? Excellent	Was the quality of our responses to your questions and concerns acceptable? Above Average	Was the quality of our responses to your questions and concerns acceptable? Average	Was the quality of our responses to your questions and concerns acceptable? Below Average	Was the quality of our responses to your questions and concerns acceptable? Poor	Was the quality of our responses to your questions and concerns acceptable? N/A
How was the knowledge level of your trainer/assessor?	How was the knowledge level of your trainer/assessor? Excellent	How was the knowledge level of your trainer/assessor? Above Average	How was the knowledge level of your trainer/assessor? Average	How was the knowledge level of your trainer/assessor? Below Average	How was the knowledge level of your trainer/assessor? Poor	How was the knowledge level of your trainer/assessor? N/A
Did your trainer keep you informed of procedures etc?	Did your trainer keep you informed of procedures etc? Excellent	Did your trainer keep you informed of procedures etc? Above Average	Did your trainer keep you informed of procedures etc? Average	Did your trainer keep you informed of procedures etc? Below Average	Did your trainer keep you informed of procedures etc? Poor	Did your trainer keep you informed of procedures etc? N/A
How do you rate our ability to anticipate your needs and provide assistance?	How do you rate our ability to anticipate your needs and provide assistance? Excellent	How do you rate our ability to anticipate your needs and provide assistance? Above Average	How do you rate our ability to anticipate your needs and provide assistance? Average	How do you rate our ability to anticipate your needs and provide assistance? Below Average	How do you rate our ability to anticipate your needs and provide assistance? Poor	How do you rate our ability to anticipate your needs and provide assistance? N/A
Did our products and services meet your objectives?	Did our products and services meet your objectives? Excellent	Did our products and services meet your objectives? Above Average	Did our products and services meet your objectives? Average	Did our products and services meet your objectives? Below Average	Did our products and services meet your objectives? Poor	Did our products and services meet your objectives? N/A
Overall, how do you rank our services to you.	Overall, how do you rank our services to you. Excellent	Overall, how do you rank our services to you. Above Average	Overall, how do you rank our services to you. Average	Overall, how do you rank our services to you. Below Average	Overall, how do you rank our services to you. Poor	Overall, how do you rank our services to you. N/A

3. Do you have any objection to being contacted randomly to dicuss your survey results?
If no how would you prefer for us to contact you?

Do you have any objection to being contacted randomly to dicuss your survey results? If no how would you prefer for us to contact you? Email

Phone

Mail

Face-to-Face

Other (please specify)

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	Strongly disagree	Disagree	Agree	Strongly agree
I developed the knowledge& skills I expected.	*Please rank, your criteria for choosing an organization. I developed the knowledge& skills I expected. Strongly disagree	I developed the knowledge& skills I expected. Disagree	I developed the knowledge& skills I expected. Agree	I developed the knowledge& skills I expected. Strongly agree
I identified ways to build on my current knowledge and skills.	I identified ways to build on my current knowledge and skills. Strongly disagree	I identified ways to build on my current knowledge and skills. Disagree	I identified ways to build on my current knowledge and skills. Agree	I identified ways to build on my current knowledge and skills. Strongly agree
The training focused on relevant skills.	The training focused on relevant skills. Strongly disagree	The training focused on relevant skills. Disagree	The training focused on relevant skills. Agree	The training focused on relevant skills. Strongly agree
The training prepared me well for work.	The training prepared me well for work. Strongly disagree	The training prepared me well for work. Disagree	The training prepared me well for work. Agree	The training prepared me well for work. Strongly agree
The training had a good mix of theory and practice.	The training had a good mix of theory and practice. Strongly disagree	The training had a good mix of theory and practice. Disagree	The training had a good mix of theory and practice. Agree	The training had a good mix of theory and practice. Strongly agree
Overall, I am satisfied with the training.	Overall, I am satisfied with the training. Strongly disagree	Overall, I am satisfied with the training. Disagree	Overall, I am satisfied with the training. Agree	Overall, I am satisfied with the training. Strongly agree
I would recommend the training organization to others.	I would recommend the training organization to others. Strongly disagree	I would recommend the training organization to others. Disagree	I would recommend the training organization to others. Agree	I would recommend the training organization to others. Strongly agree
Training staff respected my background and needs.	Training staff respected my background and needs. Strongly disagree	Training staff respected my background and needs. Disagree	Training staff respected my background and needs. Agree	Training staff respected my background and needs. Strongly agree
Trainers had an excellent knowledge of the subject content.	Trainers had an excellent knowledge of the subject content. Strongly disagree	Trainers had an excellent knowledge of the subject content. Disagree	Trainers had an excellent knowledge of the subject content. Agree	Trainers had an excellent knowledge of the subject content. Strongly agree
I received useful feedback on my assessments.	I received useful feedback on my assessments. Strongly disagree	I received useful feedback on my assessments. Disagree	I received useful feedback on my assessments. Agree	I received useful feedback on my assessments. Strongly agree
The way I was assessed was a fair test of my skills and knowledge.	The way I was assessed was a fair test of my skills and knowledge. Strongly disagree	The way I was assessed was a fair test of my skills and knowledge. Disagree	The way I was assessed was a fair test of my skills and knowledge. Agree	The way I was assessed was a fair test of my skills and knowledge. Strongly agree
The training was at the right level of difficulty for me.	The training was at the right level of difficulty for me. Strongly disagree	The training was at the right level of difficulty for me. Disagree	The training was at the right level of difficulty for me. Agree	The training was at the right level of difficulty for me. Strongly agree
The amount of work I had to do was reasonable.	The amount of work I had to do was reasonable. Strongly disagree	The amount of work I had to do was reasonable. Disagree	The amount of work I had to do was reasonable. Agree	The amount of work I had to do was reasonable. Strongly agree
Assessments were based on realistic activities.	Assessments were based on realistic activities. Strongly disagree	Assessments were based on realistic activities. Disagree	Assessments were based on realistic activities. Agree	Assessments were based on realistic activities. Strongly agree
It was always easy to know the standards expected.	It was always easy to know the standards expected. Strongly disagree	It was always easy to know the standards expected. Disagree	It was always easy to know the standards expected. Agree	It was always easy to know the standards expected. Strongly agree
Training facilities and materials were in good condition.	Training facilities and materials were in good condition. Strongly disagree	Training facilities and materials were in good condition. Disagree	Training facilities and materials were in good condition. Agree	Training facilities and materials were in good condition. Strongly agree
I usually had a clear idea of what was expected of me.	I usually had a clear idea of what was expected of me. Strongly disagree	I usually had a clear idea of what was expected of me. Disagree	I usually had a clear idea of what was expected of me. Agree	I usually had a clear idea of what was expected of me. Strongly agree
Trainers explained things clearly.	Trainers explained things clearly. Strongly disagree	Trainers explained things clearly. Disagree	Trainers explained things clearly. Agree	Trainers explained things clearly. Strongly agree
The training organization had a range of services to support learners.	The training organization had a range of services to support learners. Strongly disagree	The training organization had a range of services to support learners. Disagree	The training organization had a range of services to support learners. Agree	The training organization had a range of services to support learners. Strongly agree
I learned to plan and manage my work.	I learned to plan and manage my work. Strongly disagree	I learned to plan and manage my work. Disagree	I learned to plan and manage my work. Agree	I learned to plan and manage my work. Strongly agree
The training used up-to-date equipment, facilities and materials.	The training used up-to-date equipment, facilities and materials. Strongly disagree	The training used up-to-date equipment, facilities and materials. Disagree	The training used up-to-date equipment, facilities and materials. Agree	The training used up-to-date equipment, facilities and materials. Strongly agree
I approached trainers if I needed help.	I approached trainers if I needed help. Strongly disagree	I approached trainers if I needed help. Disagree	I approached trainers if I needed help. Agree	I approached trainers if I needed help. Strongly agree
Trainers made the subject as interesting as possible.	Trainers made the subject as interesting as possible. Strongly disagree	Trainers made the subject as interesting as possible. Disagree	Trainers made the subject as interesting as possible. Agree	Trainers made the subject as interesting as possible. Strongly agree
The training organization gave appropriate recognition of existing knowledge and skills.	The training organization gave appropriate recognition of existing knowledge and skills. Strongly disagree	The training organization gave appropriate recognition of existing knowledge and skills. Disagree	The training organization gave appropriate recognition of existing knowledge and skills. Agree	The training organization gave appropriate recognition of existing knowledge and skills. Strongly agree
Training resources were available when I needed them.	Training resources were available when I needed them. Strongly disagree	Training resources were available when I needed them. Disagree	Training resources were available when I needed them. Agree	Training resources were available when I needed them. Strongly agree
I was given enough material to keep up my interest.	I was given enough material to keep up my interest. Strongly disagree	I was given enough material to keep up my interest. Disagree	I was given enough material to keep up my interest. Agree	I was given enough material to keep up my interest. Strongly agree
The training was flexible enough to meet my needs.	The training was flexible enough to meet my needs. Strongly disagree	The training was flexible enough to meet my needs. Disagree	The training was flexible enough to meet my needs. Agree	The training was flexible enough to meet my needs. Strongly agree
Trainers encouraged learners to ask questions.	Trainers encouraged learners to ask questions. Strongly disagree	Trainers encouraged learners to ask questions. Disagree	Trainers encouraged learners to ask questions. Agree	Trainers encouraged learners to ask questions. Strongly agree
Trainers made it clear right from the start what was expected from me.	Trainers made it clear right from the start what was expected from me. Strongly disagree	Trainers made it clear right from the start what was expected from me. Disagree	Trainers made it clear right from the start what was expected from me. Agree	Trainers made it clear right from the start what was expected from me. Strongly agree

Client/Customer SatisfactionExit this survey >>

1. Student Critique Survey

1. Please rank, your criteria for choosing an organization.

2. Please rate the following questions.

3. Do you have any objection to being contacted randomly to dicuss your survey results?If no how would you prefer for us to contact you?

Client/Customer Satisfaction
Exit this survey >>

3. Do you have any objection to being contacted randomly to dicuss your survey results?
If no how would you prefer for us to contact you?