Exit this survey Tillsonburg Resident Survey Survey for Residents of Tillsonburg to provide feedback on customer support and the level of service provided at the municipal level. Question Title * 1. Reason(s) you contacted Town of Tillsonburg Property Taxes Utilities - Hydro/Water/Wastewater By-Law Enforcement Building Dept/Land use Planning Engineering Services By-Law Enforcement Fire/Police Services Roads/Sewers Waste/Recycling Other (please specify) Question Title * 2. What was the nature/reason for contacting? Information Request - General enquiry Service Request/Report a Problem Question Title * 3. In regards to your most recent interaction, how did you first contact us? by phone In person by email by website Question Title * 4. How many times did you contact us for the same reason? One Two three or more Question Title * 5. Using a score of 1 to 5 where 1 means very dissatisfied and 5 means very satisfied, how satisfied were you with the overall amount of time it took to speak with an agent who addressed your requests? 1. Very Dissatisfied 2. Dissatisfied 3. Neither 4. Satisfied 5. Very Satisfied Question Title * 6. Thinking about your contact with the Town of Tillsonburg, please rate your level of agreement with the following statements on a scale of 1 to 5 where 1 is "strongly disagree" and 5 is "strongly agree". 1. Strongly disagree 2. Disagree 3. Neither 4. Agree 5. Strongly agree Staff were knowledgeable and competent Staff were knowledgeable and competent 1. Strongly disagree Staff were knowledgeable and competent 2. Disagree Staff were knowledgeable and competent 3. Neither Staff were knowledgeable and competent 4. Agree Staff were knowledgeable and competent 5. Strongly agree Staff was courteous Staff was courteous 1. Strongly disagree Staff was courteous 2. Disagree Staff was courteous 3. Neither Staff was courteous 4. Agree Staff was courteous 5. Strongly agree I received accurate information I received accurate information 1. Strongly disagree I received accurate information 2. Disagree I received accurate information 3. Neither I received accurate information 4. Agree I received accurate information 5. Strongly agree The Town of Tillsonburg was responsive to my needs The Town of Tillsonburg was responsive to my needs 1. Strongly disagree The Town of Tillsonburg was responsive to my needs 2. Disagree The Town of Tillsonburg was responsive to my needs 3. Neither The Town of Tillsonburg was responsive to my needs 4. Agree The Town of Tillsonburg was responsive to my needs 5. Strongly agree My questions were answered My questions were answered 1. Strongly disagree My questions were answered 2. Disagree My questions were answered 3. Neither My questions were answered 4. Agree My questions were answered 5. Strongly agree Question Title * 7. How satisfied were you with the overall quality of service provided by the Town of Tillsonburg? Very Dissatisfied Dissatisfied Neither Satisfied Very Satisfied Question Title * 8. What is the one thing we could have done better to improve your recent experience? Question Title * 9. Please input any additional comments or concerns. Done
