Website feedback survey
Exit this survey
Your visit to this site
Please let us know how you feel about your visit to this website today and the purpose of your visit. Fields marked with * are mandatory.
*
1
. How satisfied were you with your visit today?
How satisfied were you with your visit today?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Don't know
2
. Please give further details:
Please give further details:
*
3
. Did you get what you wanted from the site?
Did you get what you wanted from the site?
Got everything I wanted
Got most of what I wanted
Got some of what I wanted
Got none of what I wanted
*
4
. Please rate the website on the following aspects:
Very good
Good
Neither good nor poor
Poor
Very poor
Don't know
Ease of use of the site
*
Please rate the website on the following aspects: Ease of use of the site Very good
Ease of use of the site Good
Ease of use of the site Neither good nor poor
Ease of use of the site Poor
Ease of use of the site Very poor
Ease of use of the site Don't know
Attractiveness of design/appearance
Attractiveness of design/appearance Very good
Attractiveness of design/appearance Good
Attractiveness of design/appearance Neither good nor poor
Attractiveness of design/appearance Poor
Attractiveness of design/appearance Very poor
Attractiveness of design/appearance Don't know
Ease of finding information/services
Ease of finding information/services Very good
Ease of finding information/services Good
Ease of finding information/services Neither good nor poor
Ease of finding information/services Poor
Ease of finding information/services Very poor
Ease of finding information/services Don't know
Information that was clear and easy to understand
Information that was clear and easy to understand Very good
Information that was clear and easy to understand Good
Information that was clear and easy to understand Neither good nor poor
Information that was clear and easy to understand Poor
Information that was clear and easy to understand Very poor
Information that was clear and easy to understand Don't know
Accurate and up to date information
Accurate and up to date information Very good
Accurate and up to date information Good
Accurate and up to date information Neither good nor poor
Accurate and up to date information Poor
Accurate and up to date information Very poor
Accurate and up to date information Don't know
Usefulness of site search
Usefulness of site search Very good
Usefulness of site search Good
Usefulness of site search Neither good nor poor
Usefulness of site search Poor
Usefulness of site search Very poor
Usefulness of site search Don't know
Usefulness of site navigation/structure
Usefulness of site navigation/structure Very good
Usefulness of site navigation/structure Good
Usefulness of site navigation/structure Neither good nor poor
Usefulness of site navigation/structure Poor
Usefulness of site navigation/structure Very poor
Usefulness of site navigation/structure Don't know
*
5
. How likely are you to recommend this website to a friend, colleague or family member?
How likely are you to recommend this website to a friend, colleague or family member?
Definitely
Probably
Not sure
Probably not
Definitely not
*
6
. What was the purpose of your visit to the website today? (select all that are applicable)
What was the purpose of your visit to the website today? (select all that are applicable)
make a payment
find job vacancies
find leisure or library facilities
find schools information
find recycling and landfill collection information
report a problem
browse planning applications
find planning advice
find council tax information
find out what's on
apply for social housing
find benefits information
research family history
news
Other (please specify)
*
7
. In what capacity are you visiting the website today? (select all that are applicable)
In what capacity are you visiting the website today? (select all that are applicable)
as a resident of the Highlands
as a parent/guardian
as a student
as a carer
as a job seeker
as a visitor to the area
as a retired person
as a business owner
as a council employee
in some other capacity (please specify)
8
. Please select the statements you agree with about this website:
Please select the statements you agree with about this website:
Looks attractive / appealing
Helpful search results
Clear menus and links
Gives me the facts / transparent
Accurate information
Plain language
Complete information
Easy to participate / give feedback
Up-to-date information
Simple layout / easy to read
Easy to make contact
None of the above (please include any comments you wish to make)
*
9
. Do you use the accessibility features on the website?
Do you use the accessibility features on the website?
Yes
No
Please provide comments on any accessibility issues you have with the website
10
. What service/information would you like to see on the website that isn't currently available?
What service/information would you like to see on the website that isn't currently available?
11
. Please let us have any additional comments about our website and suggestions about how it can be improved. Your opinions are extremely important to us and will be considered very carefully.
Please let us have any additional comments about our website and suggestions about how it can be improved. Your opinions are extremely important to us and will be considered very carefully.
12
. Your postcode:
Your postcode:
13
. How often do you personally use the internet?
How often do you personally use the internet?
Several times a day
Once a day
Every two or three days
About once a week
About once a fortnight
About once a month
Less than once a month
Don't know
14
. If you would be happy to be contacted about your comments, or be invited to give your feedback on future developments to the website, please enter your email address. We will not use your email address for any other purpose or disclose it to anyone else.
If you would be happy to be contacted about your comments, or be invited to give your feedback on future developments to the website, please enter your email address. We will not use your email address for any other purpose or disclose it to anyone else.
I am happy to be contacted.
Email address
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