40068 Thamesdown
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1. Customer Satisfaction Survey

Thamesdown Transport is committed to providing you with bus services of the highest standard. To help us achieve this, please take a few minutes to answer this questionnaire.

In appreciation of your help, all questionnaires completed by Monday 22 February 2010 will be eligible for entry into a prize draw. The winner will receive a £50 Marks and Spencer Gift Card. To enter the prize draw, please complete the address panel at the end of the questionnaire.

1. What is your full home postcode?

What is your full home postcode?

This will be used for internal purposes only.

2. What is your age?

What is your age? Under 16

16 to 24

25 to 39

40 to 59

60 or over

3. What is the main purpose of your journey today?

What is the main purpose of your journey today? Work Education	Shopping Medical	Visiting friends/family Leisure
Other (please specify)

4. What type of ticket did you use today?

What type of ticket did you use today? Single/Return Day Rider OAP Free Pass Week Travelpass	Month Travelpass 3-month Travelpass Annual Travelpass
Other (please specify)

5. Please tell us about your journey today

	Yes	No	Don't Know
Did the bus arrive at your boarding point on time?	*Please tell us about your journey today Did the bus arrive at your boarding point on time? Yes	Did the bus arrive at your boarding point on time? No	Did the bus arrive at your boarding point on time? Don't Know
Were the number and destination clear as the bus pulled up?	Were the number and destination clear as the bus pulled up? Yes	Were the number and destination clear as the bus pulled up? No	Were the number and destination clear as the bus pulled up? Don't Know
Was the bus easy to board and alight?	Was the bus easy to board and alight? Yes	Was the bus easy to board and alight? No	Was the bus easy to board and alight? Don't Know
Was the driver helpful, friendly and polite?	Was the driver helpful, friendly and polite? Yes	Was the driver helpful, friendly and polite? No	Was the driver helpful, friendly and polite? Don't Know
Was the interior of the bus clean and tidy?	Was the interior of the bus clean and tidy? Yes	Was the interior of the bus clean and tidy? No	Was the interior of the bus clean and tidy? Don't Know
Was the temperature comfortable inside the bus?	Was the temperature comfortable inside the bus? Yes	Was the temperature comfortable inside the bus? No	Was the temperature comfortable inside the bus? Don't Know
Was the ride comfortable?	Was the ride comfortable? Yes	Was the ride comfortable? No	Was the ride comfortable? Don't Know
Did the bus arrive at your destination on time?	Did the bus arrive at your destination on time? Yes	Did the bus arrive at your destination on time? No	Did the bus arrive at your destination on time? Don't Know
Was a car available for your journey?	Was a car available for your journey? Yes	Was a car available for your journey? No	Was a car available for your journey? Don't Know

6. How often do you travel on Thamesdown bus services?

How often do you travel on Thamesdown bus services? 6 or more times per week

4-5 times per week

2-3 times per week

Once per week

1-3 times per month

Less than once per month

7. Where do you normally obtain information about bus services? (Please tick all that apply).

Where do you normally obtain information about bus services? (Please tick all that apply). Bus stop

Printed timetable/leaflet

Bus driver

Internet (Thamesdown website)

Telephone (Thamesdown)

Network Map inside bus

Traveline

8. In general, how do you rate the following aspects of Thamesdown bus services?

	Good/Very Good	Adequate	Poor/Very Poor
Reliability (buses turning up)	*In general, how do you rate the following aspects of Thamesdown bus services? Reliability (buses turning up) Good/Very Good	Reliability (buses turning up) Adequate	Reliability (buses turning up) Poor/Very Poor
Punctuality (buses running to time)	Punctuality (buses running to time) Good/Very Good	Punctuality (buses running to time) Adequate	Punctuality (buses running to time) Poor/Very Poor
Frequency (how often buses run)	Frequency (how often buses run) Good/Very Good	Frequency (how often buses run) Adequate	Frequency (how often buses run) Poor/Very Poor
Time buses spend at stops	Time buses spend at stops Good/Very Good	Time buses spend at stops Adequate	Time buses spend at stops Poor/Very Poor
Convenience of your local bus stop	Convenience of your local bus stop Good/Very Good	Convenience of your local bus stop Adequate	Convenience of your local bus stop Poor/Very Poor
Time buses take to complete the journey	Time buses take to complete the journey Good/Very Good	Time buses take to complete the journey Adequate	Time buses take to complete the journey Poor/Very Poor
Number of places in Swindon served by buses	Number of places in Swindon served by buses Good/Very Good	Number of places in Swindon served by buses Adequate	Number of places in Swindon served by buses Poor/Very Poor
Availability of information about services	Availability of information about services Good/Very Good	Availability of information about services Adequate	Availability of information about services Poor/Very Poor
Value for money	Value for money Good/Very Good	Value for money Adequate	Value for money Poor/Very Poor
Personal safety and security whilst travelling	Personal safety and security whilst travelling Good/Very Good	Personal safety and security whilst travelling Adequate	Personal safety and security whilst travelling Poor/Very Poor

9. Which of the following improvements would you like us to make to bus services in Swindon?

Which of the following improvements would you like us to make to bus services in Swindon? Quicker journey times

More frequent daytime services

Earlier morning services

More frequent evening services

More Sunday services

Better value for money fares

Improved punctuality and reliability

Cleaner and tidier vehicles

Better information about services

Drivers who are more helpful and polite

Easier to understand services/fares

Enhanced personal safety and security

10. Compared to one year ago, do you think Thamesdown bus services are:

Compared to one year ago, do you think Thamesdown bus services are: Better now

Worse now

About the same

I did not previously travel by bus

11. Please complete this box to enter the prize draw

Please complete this box to enter the prize draw Name
Address 1
Address 2
Address 3
Town
Postcode
Telephone
Email

12. Data Protection Act 1998:

Data Protection Act 1998: The information you provide in response to this questionnaire may be used by Thamesdown Transport to keep you informed about bus services. If you would prefer not to receive this information, please tick here.

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