Customer Insight Survey

 
Our customers are the most important stakeholders in our business. All customers are not created equal. Each deserves a custom-tailored solution. We go to great lengths to understand the unique needs of each customer and market to them only the things that they deem appropriate and purposeful.

Please take a moment to provide insight on your most recent experience with SwervePoint so we can be our best for you!
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1. SwervePoint people:
Totally AgreeTotally DisagreeN/A
have a positive attitude
request my feedback
respond effectively to any problems I have
work hard to exceed my expectations
are focused on building a long-term relationship with me
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2. Characteristics that you believe describe SwervePoint people:
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3. SwervePoint people also:
Totally AgreeTotally DisagreeN/A
understand my needs
remember my preferences
provide me with creative ideas
meet my agreed upon deadlines
ask me for suggestions about improving their service
react quickly to problems if they arise
do more to fix problems than I’d expect
resolve problems effectively
make me feel like a valued customer
are easy to do business with
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4. SwervePoint products:
Totally AgreeTotally DisagreeN/A
are presented in a user friendly format
are available when I need them
meet my quality requirements
are priced competitively
are fresh, fun, and functional
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5. My SwervePoint orders are received:
YesNo
Complete
Correct
On-time
In good condition
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6. SwervePoint makes it easy to:
Totally AgreeTotally DisagreeN/A
place an order
start a project
order samples
find fresh products
order a catalog
return an order
pay an invoice
contact somebody for assistance
easy to do business with them
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7. Do you agree with the following statements?
Oh Yeah!Sorry, no :(
SwervePoint does a great job merchandising products with purpose and mixing style with low prices.
SwervePoint offers unique merchandise and clever design.
SwervePoint offers useful strategic programs, and smart services to help me surprise and delight my customers.
SwervePoint helps me connect my company’s brands with people on a personal level.
I believe SwervePoint markets themselves better than their competition.
I believe SwervePoint's customer service is better than their competition.
I like SwervePoint.
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8. Are you familiar with the following services available from SwervePoint?
Oh Yeah!Sorry, no :(
Best Price Guarantee
You’ve Got To Be Kitting
StyleShop
Welcome to Fresh
FreshBook
Your IDEA Starts Here
ShopKeeper
BOOM+1
re:fresh
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9. How likely are you to recommend SwervePoint to a colleague or a friend?
Extremely LikelyNeutralExtremely Unlikely
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10. We sincerely want to make SwervePoint better. If you feel comfortable, please let us know who you are so that we can work directly with you to make your experience working with us awesome. Thank you.