Street trees customer satisfaction survey

1. Which region are you evaluating?
2. Please provide contact information so we can follow up on your comments. (Optional)
3. Name of area/suburb/township you are evaluating:
4. How did you hear about Johannesburg City Parks?
5. Do you think Johannesburg City Parks have planted adequate street trees in your area?
6. Have you ever logged a complaint with Johannesburg City Parks regarding fallen street trees or street trees maintenance?
7. If you answered ‘Yes’, after how long was your complaint resolved?
8. Were you happy with the way your complaint was resolved?
9. On a scale of 1-10, 1 being totally unsatisfied and 10 being totally satisfied, please rate your level of satisfaction with street trees maintenance on issues listed below:
Pruning of branches
Removal of trees (dead, dangerous, diseased, on request etc)
Removal of fallen trees
Removal of suckers
Removal of debris/green waste after pruning, removal of suckers etc
Street trees planting
10. Comment of the follow issues:
11. What is your overall opinion of Johannesburg City Parks?
12. Compared to a year ago, what do you think of maintenance in this conservation area? Do you think maintenance has…….
13. What would you like improved on street trees maintenance in your area?
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