Skip to content
Helpdesk Survey
1.
Overall, how would you rate the quality of your support experience?
Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative
2.
How well did we understand your questions and concerns?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
3.
How much time did it take us to address your questions and concerns?
Much shorter than expected
Shorter than expected
About what I expected
Longer than expected
Much longer than expected
4.
How satisfied were you with the following:
Not Satisfied at all
Somewhat Unsatisfied
Satisfied
Very Satisfied
Completely Satisfied
Knowledge of Staff
Not Satisfied at all
Somewhat Unsatisfied
Satisfied
Very Satisfied
Completely Satisfied
Team's ability to resolve your concern
Not Satisfied at all
Somewhat Unsatisfied
Satisfied
Very Satisfied
Completely Satisfied
Quality of the solution provided
Not Satisfied at all
Somewhat Unsatisfied
Satisfied
Very Satisfied
Completely Satisfied
5.
Do you have any other comments, questions, or concerns?
Current Progress,
0 of 5 answered
