Customer Service 2012 Survey

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* 2. Is there a specific program, facility or service you would like to comment on? Leave answer field blank if not applicable.

Facility

Program or Service

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* 3. What method did you use to complete your most recent transaction?

E-mail or telephone interaction with a Staff Member

Registered Online

Purchased Show Tickets Online

Purchased Show Tickets Over the Phone

Paid in Person

Paid by Fax

Mailed My Registration/Order Form

Other (please specify)

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* 4. Please rate the following statements. Select N/A for any items that do not apply.

	Strongly Agree	Agree	Disagree	Strongly Disagree	N/A
Staff was welcoming and friendly	Staff was welcoming and friendly Strongly Agree	Staff was welcoming and friendly Agree	Staff was welcoming and friendly Disagree	Staff was welcoming and friendly Strongly Disagree	Staff was welcoming and friendly N/A
Staff was knowledgeable	Staff was knowledgeable Strongly Agree	Staff was knowledgeable Agree	Staff was knowledgeable Disagree	Staff was knowledgeable Strongly Disagree	Staff was knowledgeable N/A
Communication with staff was prompt and clear	Communication with staff was prompt and clear Strongly Agree	Communication with staff was prompt and clear Agree	Communication with staff was prompt and clear Disagree	Communication with staff was prompt and clear Strongly Disagree	Communication with staff was prompt and clear N/A
Facility was clean & well maintained	Facility was clean & well maintained Strongly Agree	Facility was clean & well maintained Agree	Facility was clean & well maintained Disagree	Facility was clean & well maintained Strongly Disagree	Facility was clean & well maintained N/A
The Recreation Guide (or other material) was clear and easy to understand	The Recreation Guide (or other material) was clear and easy to understand Strongly Agree	The Recreation Guide (or other material) was clear and easy to understand Agree	The Recreation Guide (or other material) was clear and easy to understand Disagree	The Recreation Guide (or other material) was clear and easy to understand Strongly Disagree	The Recreation Guide (or other material) was clear and easy to understand N/A
The Departments website is clear and easy to navigate	The Departments website is clear and easy to navigate Strongly Agree	The Departments website is clear and easy to navigate Agree	The Departments website is clear and easy to navigate Disagree	The Departments website is clear and easy to navigate Strongly Disagree	The Departments website is clear and easy to navigate N/A
Staff was respectful of my privacy	Staff was respectful of my privacy Strongly Agree	Staff was respectful of my privacy Agree	Staff was respectful of my privacy Disagree	Staff was respectful of my privacy Strongly Disagree	Staff was respectful of my privacy N/A
Staff conducted themself in a professional manner	Staff conducted themself in a professional manner Strongly Agree	Staff conducted themself in a professional manner Agree	Staff conducted themself in a professional manner Disagree	Staff conducted themself in a professional manner Strongly Disagree	Staff conducted themself in a professional manner N/A
The staff did a satisfactory job of addressing any issues related to registration or ticket purchasing	The staff did a satisfactory job of addressing any issues related to registration or ticket purchasing Strongly Agree	The staff did a satisfactory job of addressing any issues related to registration or ticket purchasing Agree	The staff did a satisfactory job of addressing any issues related to registration or ticket purchasing Disagree	The staff did a satisfactory job of addressing any issues related to registration or ticket purchasing Strongly Disagree	The staff did a satisfactory job of addressing any issues related to registration or ticket purchasing N/A
The staff did a satisfactory job of addressing any issues related to cancellations, withdraws, transfers or refunds	The staff did a satisfactory job of addressing any issues related to cancellations, withdraws, transfers or refunds Strongly Agree	The staff did a satisfactory job of addressing any issues related to cancellations, withdraws, transfers or refunds Agree	The staff did a satisfactory job of addressing any issues related to cancellations, withdraws, transfers or refunds Disagree	The staff did a satisfactory job of addressing any issues related to cancellations, withdraws, transfers or refunds Strongly Disagree	The staff did a satisfactory job of addressing any issues related to cancellations, withdraws, transfers or refunds N/A

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* 5. Based on your experience, would you recommend this program, service or facility to a friend?

Yes

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* 6. How can we improve our customer service, programs, services or facilities?

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* 7. Additional Comments

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* 8. Would you like to be contacted by a staff member in regards to information in this survey? If so, please provide the information below.

Name

Phone Number

Customer Service 2012

1. Customer Service Survey 2012

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* 1. What is your zip code?

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* 2. Is there a specific program, facility or service you would like to comment on? Leave answer field blank if not applicable.

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* 3. What method did you use to complete your most recent transaction?

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* 4. Please rate the following statements. Select N/A for any items that do not apply.

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* 5. Based on your experience, would you recommend this program, service or facility to a friend?

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* 6. How can we improve our customer service, programs, services or facilities?

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* 7. Additional Comments

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* 8. Would you like to be contacted by a staff member in regards to information in this survey? If so, please provide the information below.