Sky Creek Ranch Customer Satisfaction Survey

1. How Are We Doing at Sky Creek Ranch Golf Club?

We're committed to monitoring the quality of our golf course and the services we provide, as part of our continuous improvement process. We would appreciate your feedback on our performance. Please answer the following questions based on your last visit to Sky Creek Ranch. The survey takes just a few minutes to complete. All submissions are anonymous and will not be used for any purpose other than our review. Each survey respondent will be entered into a monthly drawing for complimentary golf for four with cart.

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1. Please rate the following aspects of Sky Creek Ranch Golf Club:

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Overall course conditions	*Please rate the following aspects of Sky Creek Ranch Golf Club: Overall course conditions Excellent	Overall course conditions Good	Overall course conditions Adequate	Overall course conditions Poor	Overall course conditions Unacceptable	Overall course conditions N/A
Course layout (memorable)	Course layout (memorable) Excellent	Course layout (memorable) Good	Course layout (memorable) Adequate	Course layout (memorable) Poor	Course layout (memorable) Unacceptable	Course layout (memorable) N/A
Pace of play	Pace of play Excellent	Pace of play Good	Pace of play Adequate	Pace of play Poor	Pace of play Unacceptable	Pace of play N/A
Customer service	Customer service Excellent	Customer service Good	Customer service Adequate	Customer service Poor	Customer service Unacceptable	Customer service N/A
Quality of practice facilities	Quality of practice facilities Excellent	Quality of practice facilities Good	Quality of practice facilities Adequate	Quality of practice facilities Poor	Quality of practice facilities Unacceptable	Quality of practice facilities N/A
Tee time availability	Tee time availability Excellent	Tee time availability Good	Tee time availability Adequate	Tee time availability Poor	Tee time availability Unacceptable	Tee time availability N/A
On course services (restrooms, drinking water, ball washers)	On course services (restrooms, drinking water, ball washers) Excellent	On course services (restrooms, drinking water, ball washers) Good	On course services (restrooms, drinking water, ball washers) Adequate	On course services (restrooms, drinking water, ball washers) Poor	On course services (restrooms, drinking water, ball washers) Unacceptable	On course services (restrooms, drinking water, ball washers) N/A
Overall value	Overall value Excellent	Overall value Good	Overall value Adequate	Overall value Poor	Overall value Unacceptable	Overall value N/A

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2. Please rate the following aspects of our golf course (please consider the weather on the day you played):

	Excellent	Good	Adequate	Poor	Unacceptable
Condition of greens	*Please rate the following aspects of our golf course (please consider the weather on the day you played): Condition of greens Excellent	Condition of greens Good	Condition of greens Adequate	Condition of greens Poor	Condition of greens Unacceptable
Condition of fairways	Condition of fairways Excellent	Condition of fairways Good	Condition of fairways Adequate	Condition of fairways Poor	Condition of fairways Unacceptable
Condition of tees	Condition of tees Excellent	Condition of tees Good	Condition of tees Adequate	Condition of tees Poor	Condition of tees Unacceptable
Condition of range balls	Condition of range balls Excellent	Condition of range balls Good	Condition of range balls Adequate	Condition of range balls Poor	Condition of range balls Unacceptable
Condition of practice facility	Condition of practice facility Excellent	Condition of practice facility Good	Condition of practice facility Adequate	Condition of practice facility Poor	Condition of practice facility Unacceptable
Condition of golf cars	Condition of golf cars Excellent	Condition of golf cars Good	Condition of golf cars Adequate	Condition of golf cars Poor	Condition of golf cars Unacceptable

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3. Overall, how do you rate the quality of your last golf experience at Sky Creek Ranch Golf Club?

Overall, how do you rate the quality of your last golf experience at Sky Creek Ranch Golf Club? Excellent

Good

Adequate

Poor

Unacceptable

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4. On a 1-10 scale, with 10 being extremely likely and 1 being extremely unlikely, how likely is it you would recommend Sky Creek Ranch Golf Club to a friend, colleague, or family member?

	10	9	8	7	6	5	4	3	2	1
Ratings	*On a 1-10 scale, with 10 being extremely likely and 1 being extremely unlikely, how likely is it you would recommend Sky Creek Ranch Golf Club to a friend, colleague, or family member? Ratings 10	Ratings 9	Ratings 8	Ratings 7	Ratings 6	Ratings 5	Ratings 4	Ratings 3	Ratings 2	Ratings 1

If you answered 6 or less, please tell us why:

5. Considering our Sky Creek Grill restaurant, please rate the following aspects:

	Excellent	Good	Fair	Poor	Unacceptable	N/A
Quality of food	*Considering our Sky Creek Grill restaurant, please rate the following aspects: Quality of food Excellent	Quality of food Good	Quality of food Fair	Quality of food Poor	Quality of food Unacceptable	Quality of food N/A
Selection of food	Selection of food Excellent	Selection of food Good	Selection of food Fair	Selection of food Poor	Selection of food Unacceptable	Selection of food N/A
Selection of beverages	Selection of beverages Excellent	Selection of beverages Good	Selection of beverages Fair	Selection of beverages Poor	Selection of beverages Unacceptable	Selection of beverages N/A
Quality of service	Quality of service Excellent	Quality of service Good	Quality of service Fair	Quality of service Poor	Quality of service Unacceptable	Quality of service N/A
Timeliness of service	Timeliness of service Excellent	Timeliness of service Good	Timeliness of service Fair	Timeliness of service Poor	Timeliness of service Unacceptable	Timeliness of service N/A
Cleanliness	Cleanliness Excellent	Cleanliness Good	Cleanliness Fair	Cleanliness Poor	Cleanliness Unacceptable	Cleanliness N/A
Value	Value Excellent	Value Good	Value Fair	Value Poor	Value Unacceptable	Value N/A

If you have a specific comment about our restaurant please tell us here:

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6. How many rounds have you played at Sky Creek Ranch in the past 12 months?

How many rounds have you played at Sky Creek Ranch in the past 12 months?

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7. What is the primary barrier to playing Sky Creek Ranch more often?

What is the primary barrier to playing Sky Creek Ranch more often? I don't have time to play more golf

Lack of tee time availability

Poor course conditions

Poor customer service

Price is too high

Slow pace of play

The course is too difficult

Too far from home/work

Other (please specify)

8. Considering the past 12 months, how have you made your tee time reservations at Sky Creek Ranch Golf Club? Choose all that apply.

Considering the past 12 months, how have you made your tee time reservations at Sky Creek Ranch Golf Club? Choose all that apply. "Tee Times Online" link on the Sky Creek Ranch web site

In person at the golf shop

By phone

I just walked up without a reservation

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9. How many total rounds have you played in the past 12 months?

How many total rounds have you played in the past 12 months?

10. In the past 12 months, which local golf course have you played most often?

In the past 12 months, which local golf course have you played most often?

11. What is your zip code?

What is your zip code?

12. If you would like us to send you information on our programs or specials at Sky Creek Ranch Golf Club, and qualify you for our monthly survey participation drawing, please provide us your e-mail address. We will not sell or rent your e-mail to other parties.

If you would like us to send you information on our programs or specials at Sky Creek Ranch Golf Club, and qualify you for our monthly survey participation drawing, please provide us your e-mail address. We will not sell or rent your e-mail to other parties.

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Sky Creek Ranch Customer Satisfaction Survey

1. How Are We Doing at Sky Creek Ranch Golf Club?

*1. Please rate the following aspects of Sky Creek Ranch Golf Club:

*2. Please rate the following aspects of our golf course (please consider the weather on the day you played):

*3. Overall, how do you rate the quality of your last golf experience at Sky Creek Ranch Golf Club?

*4. On a 1-10 scale, with 10 being extremely likely and 1 being extremely unlikely, how likely is it you would recommend Sky Creek Ranch Golf Club to a friend, colleague, or family member?