Skrivanek Client Satisfaction 2015

1. How would you evaluate our services?
very goodgoodaveragebad
Translation quality (accuracy - grammar, terminology, style, formatting)
Specialized terminology of translated texts
Delivery terms
Flexibility in turnaround times (large volumes in short time, express translations)
Reliability (keeping deadlines, instructions)
Customer service (willingness, friendliness, responsiveness)
Expertise and competence of employees
Communication and project management (keeping you updated)
Contact options: opening hours, time zones, holidays, language
Overall cooperation
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