SECTV Survey

1. Holland Township Cable Committee Survey: Resident Views re SECTV Services

The following questionnaire was prepared to help the Holland Township Cable Committee better understand the community’s views and preferences regarding the service provided to Holland Township residents by Service Electric Cable TV. The Cable Committee intends to use the findings of this survey to improve the committee’s ability to work with SECTV to ensure that SECTV is responsive to the needs of our community. We very much appreciate your taking the time to complete and submit this survey.

The survey has been designed for web-based completion and submission. However, persons who prefer to prepare/submit the survey off-line can obtain a copy of the survey from the Township Clerk's office at the Holland Township Municipal building, and can either turn in the survey at that office, or mail the completed questionnaire to:

Municipal Clerk
Att’n: Cable Committee
61 Church Road Milford, NJ 08848

Thank you,
The Holland Township Cable Committee
Ken Vogel, Chairman.

1. Are you currently a subscriber to Service Electric Cable TV (SECTV) services?

Are you currently a subscriber to Service Electric Cable TV (SECTV) services? • Yes

• No

If you replied “yes”, please proceed to question #4. If you replied “no”, please respond to question #2 and #3, which completes the survey for non-subscribers.

2. What is your primary reason(s) for not subscribing to SECTV? (choose all that apply)

What is your primary reason(s) for not subscribing to SECTV? (choose all that apply) a) I don’t require cable TV and/or internet services	b) My house is far from the road and the extra charge for the longer wiring was too great.	c) I receive services from another provider (e.g., DirecTV, DISH, Verizon, HughesNet, etc.)	d) Prior, unsatisfactory experience with SECTV.	e) Services not available in my neighborhood, on my street or at my house (If you have been told by SECTV that they have no wires on poles near your house, please provide your block and lot number so we can compare to SECTV’s map of their claimed service area. Block and lot can be found on your tax bill.)
Block and Lot numbers

3. What aspect(s) of SECTV services need to be changed/improved before you would consider subscribing to their services? (choose all that apply)

What aspect(s) of SECTV services need to be changed/improved before you would consider subscribing to their services? (choose all that apply) a) Improve customer service	b) Improve reliability of services	c) Increase speed/capacity of internet services	d) Lower prices	e) Make services available at my residence	f) Other [Please explain below]
Other

4. What services do you purchase from SECTV? (check all that apply)

What services do you purchase from SECTV? (check all that apply) a) Basic Cable TV

b) Extended Basic

c) Premium package (HBO, other cable channels)

d) High-def package

e) Broadband internet service

f) Pay-per-View

f) Sports packages

5. If you subscribe to broadband internet services, how would you describe yourself as an internet user?

If you subscribe to broadband internet services, how would you describe yourself as an internet user? a) Light-to-medium use, e.g., Email, web-browsing, Facebook, view YouTube and other streaming videos, download podcasts, etc.

b) Heavier use, e.g., Upload YouTube videos, market products or services through EBay, frequent Skype/VOIP use (to make telephone calls over the internet)

c) Heavy, “power” user, e.g., high-speed on-line gaming, frequent video uploads, video conferencing, viewing movies on-line

6. Are you satisfied with SECTV’s services?

Are you satisfied with SECTV’s services? a) Yes

b) No

c) Generally yes, but…(see next question)

7. If you answered “no” or “yes, but”, what is/are your primary problem(s) with SECTV services? (check all that apply)

If you answered “no” or “yes, but”, what is/are your primary problem(s) with SECTV services? (check all that apply) a) Service outages, lack of reliability

b) Poor video reception

c) Programming selection

d) Cost

e) Broadband internet too slow

f) Difficulties dealing with customer service

g) Billing problems

h) Other (see below)

Other

8. On a scale of 1 to 5, how important are each of these services offered by SETV.

	Not important	A bit important	Somewhat important	Very important	Most important by far
a) Basic Cable TV service	*On a scale of 1 to 5, how important are each of these services offered by SETV. a) Basic Cable TV service Not important	a) Basic Cable TV service A bit important	a) Basic Cable TV service Somewhat important	a) Basic Cable TV service Very important	a) Basic Cable TV service Most important by far
b) Pay and premium cable TV	b) Pay and premium cable TV Not important	b) Pay and premium cable TV A bit important	b) Pay and premium cable TV Somewhat important	b) Pay and premium cable TV Very important	b) Pay and premium cable TV Most important by far
c) Broadband internet service	c) Broadband internet service Not important	c) Broadband internet service A bit important	c) Broadband internet service Somewhat important	c) Broadband internet service Very important	c) Broadband internet service Most important by far
d) Video on Demand	d) Video on Demand Not important	d) Video on Demand A bit important	d) Video on Demand Somewhat important	d) Video on Demand Very important	d) Video on Demand Most important by far
e) Convenience/savings of bundled services	e) Convenience/savings of bundled services Not important	e) Convenience/savings of bundled services A bit important	e) Convenience/savings of bundled services Somewhat important	e) Convenience/savings of bundled services Very important	e) Convenience/savings of bundled services Most important by far

9. Would you be interested in more municipality-specific and/or community access programming?

Would you be interested in more municipality-specific and/or community access programming? Yes

10. Rank local programming in order of importance to you on a scale of 1 to 5

	Not important	A bit important	Somewhat important	Very important	Most important by far
a) local news	*Rank local programming in order of importance to you on a scale of 1 to 5 a) local news Not important	a) local news A bit important	a) local news Somewhat important	a) local news Very important	a) local news Most important by far
b) Board of Education meetings	b) Board of Education meetings Not important	b) Board of Education meetings A bit important	b) Board of Education meetings Somewhat important	b) Board of Education meetings Very important	b) Board of Education meetings Most important by far
c) senior citizens programs	c) senior citizens programs Not important	c) senior citizens programs A bit important	c) senior citizens programs Somewhat important	c) senior citizens programs Very important	c) senior citizens programs Most important by far
d) children’s programs	d) children’s programs Not important	d) children’s programs A bit important	d) children’s programs Somewhat important	d) children’s programs Very important	d) children’s programs Most important by far
e) local sports	e) local sports Not important	e) local sports A bit important	e) local sports Somewhat important	e) local sports Very important	e) local sports Most important by far
f) educational programs	f) educational programs Not important	f) educational programs A bit important	f) educational programs Somewhat important	f) educational programs Very important	f) educational programs Most important by far
g) Township Committee meetings	g) Township Committee meetings Not important	g) Township Committee meetings A bit important	g) Township Committee meetings Somewhat important	g) Township Committee meetings Very important	g) Township Committee meetings Most important by far
h) Other (see below)	h) Other (see below) Not important	h) Other (see below) A bit important	h) Other (see below) Somewhat important	h) Other (see below) Very important	h) Other (see below) Most important by far