Tennis Program Survey

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* 1. Please select the program in which you or your child participated:

Adult

Junior Development

Junior Training

Cardio Tennis

Round Robin

Other (please specify)

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* 2. Please select the location in which you or your child participated:

Greenwood Lake Park

Red Bug Lake Park

Sanlando Park

Sylvan Lake Park

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* 3. Please select appropriate age group for participant:

5 & Under

6-10

11-17

18-25

26-40

40-55

56 & Over

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* 4. Overall how would you rate your experience with the Seminole County tennis program?

Excellent

Good

Satisfactory

Needs Improvement

Poor

Excellent

Good

Satisfactory

Needs Improvement

Poor

Additional Comments

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* 5. Please evaluate the registration process:

	Excellent	Good	Satisfactory	Needs Improvement	Poor
Front Desk staff was friendly	Front Desk staff was friendly Excellent	Front Desk staff was friendly Good	Front Desk staff was friendly Satisfactory	Front Desk staff was friendly Needs Improvement	Front Desk staff was friendly Poor
Front Desk staff was knowledgeable about program offerings	Front Desk staff was knowledgeable about program offerings Excellent	Front Desk staff was knowledgeable about program offerings Good	Front Desk staff was knowledgeable about program offerings Satisfactory	Front Desk staff was knowledgeable about program offerings Needs Improvement	Front Desk staff was knowledgeable about program offerings Poor
Ease of Registration	Ease of Registration Excellent	Ease of Registration Good	Ease of Registration Satisfactory	Ease of Registration Needs Improvement	Ease of Registration Poor
Times and dates of offerings	Times and dates of offerings Excellent	Times and dates of offerings Good	Times and dates of offerings Satisfactory	Times and dates of offerings Needs Improvement	Times and dates of offerings Poor

Additional Comments

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* 6. Please evaluate the following aspects of the program:

	Excellent	Good	Satisfactory	Needs Improvement	Poor
Overall evaluation of the program	Overall evaluation of the program Excellent	Overall evaluation of the program Good	Overall evaluation of the program Satisfactory	Overall evaluation of the program Needs Improvement	Overall evaluation of the program Poor
Participant skill level improved	Participant skill level improved Excellent	Participant skill level improved Good	Participant skill level improved Satisfactory	Participant skill level improved Needs Improvement	Participant skill level improved Poor
Participant had fun and enjoyed program	Participant had fun and enjoyed program Excellent	Participant had fun and enjoyed program Good	Participant had fun and enjoyed program Satisfactory	Participant had fun and enjoyed program Needs Improvement	Participant had fun and enjoyed program Poor
Participant learned what was expected	Participant learned what was expected Excellent	Participant learned what was expected Good	Participant learned what was expected Satisfactory	Participant learned what was expected Needs Improvement	Participant learned what was expected Poor
Classes were organized and professional	Classes were organized and professional Excellent	Classes were organized and professional Good	Classes were organized and professional Satisfactory	Classes were organized and professional Needs Improvement	Classes were organized and professional Poor
Likelihood of taking another tennis class	Likelihood of taking another tennis class Excellent	Likelihood of taking another tennis class Good	Likelihood of taking another tennis class Satisfactory	Likelihood of taking another tennis class Needs Improvement	Likelihood of taking another tennis class Poor

Additional Comments

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* 7. Please rate the tennis instructor on each of the following:

	Excellent	Good	Fair	Needs Improvement	Poor
Overall instructor quality	Overall instructor quality Excellent	Overall instructor quality Good	Overall instructor quality Fair	Overall instructor quality Needs Improvement	Overall instructor quality Poor
Instructor friendliness	Instructor friendliness Excellent	Instructor friendliness Good	Instructor friendliness Fair	Instructor friendliness Needs Improvement	Instructor friendliness Poor
Instructor ability to relate to participant	Instructor ability to relate to participant Excellent	Instructor ability to relate to participant Good	Instructor ability to relate to participant Fair	Instructor ability to relate to participant Needs Improvement	Instructor ability to relate to participant Poor
Instructor knowledge level	Instructor knowledge level Excellent	Instructor knowledge level Good	Instructor knowledge level Fair	Instructor knowledge level Needs Improvement	Instructor knowledge level Poor
Planned Activities (games, drills, etc)	Planned Activities (games, drills, etc) Excellent	Planned Activities (games, drills, etc) Good	Planned Activities (games, drills, etc) Fair	Planned Activities (games, drills, etc) Needs Improvement	Planned Activities (games, drills, etc) Poor
Instructors provided clear demonstrations of new skills	Instructors provided clear demonstrations of new skills Excellent	Instructors provided clear demonstrations of new skills Good	Instructors provided clear demonstrations of new skills Fair	Instructors provided clear demonstrations of new skills Needs Improvement	Instructors provided clear demonstrations of new skills Poor
Instructor provided participant with individual attention	Instructor provided participant with individual attention Excellent	Instructor provided participant with individual attention Good	Instructor provided participant with individual attention Fair	Instructor provided participant with individual attention Needs Improvement	Instructor provided participant with individual attention Poor

Additional Comments

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* 8. Please rate the cost of programs:

Price is a great value

Price is fair & reasonable

Price is a little high

Price is too high

Price is a great value

Price is fair & reasonable

Price is a little high

Price is too high

Additional Comments

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* 9. Please rate the facility and surrounding grounds based on the following:

	Excellent	Good	Satisfactory	Needs Improvement	Poor
Overall cleanliness of the park	Overall cleanliness of the park Excellent	Overall cleanliness of the park Good	Overall cleanliness of the park Satisfactory	Overall cleanliness of the park Needs Improvement	Overall cleanliness of the park Poor
Cleanliness of facility	Cleanliness of facility Excellent	Cleanliness of facility Good	Cleanliness of facility Satisfactory	Cleanliness of facility Needs Improvement	Cleanliness of facility Poor
Cleanliness of restrooms	Cleanliness of restrooms Excellent	Cleanliness of restrooms Good	Cleanliness of restrooms Satisfactory	Cleanliness of restrooms Needs Improvement	Cleanliness of restrooms Poor
Quality of tennis courts	Quality of tennis courts Excellent	Quality of tennis courts Good	Quality of tennis courts Satisfactory	Quality of tennis courts Needs Improvement	Quality of tennis courts Poor
Parking availability	Parking availability Excellent	Parking availability Good	Parking availability Satisfactory	Parking availability Needs Improvement	Parking availability Poor

Additional Comments

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* 10. How did you find out about our program?

Existing Customer

Friend

Promotional Flyer

SGTV

Website

Other

Additional Comments

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* 1. Please select the program in which you or your child participated:

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* 2. Please select the location in which you or your child participated:

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* 3. Please select appropriate age group for participant:

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* 4. Overall how would you rate your experience with the Seminole County tennis program?

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* 5. Please evaluate the registration process:

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* 6. Please evaluate the following aspects of the program:

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* 7. Please rate the tennis instructor on each of the following:

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* 8. Please rate the cost of programs:

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* 9. Please rate the facility and surrounding grounds based on the following:

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* 10. How did you find out about our program?

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* 11. Any additional suggestions or comments?