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Speakman Customer Survey
Thank you for purchasing a Speakman Product. Please take this short survey to help us better serve you in the future.
1
. What did you purchase a Speakman product for?
What did you purchase a Speakman product for?
Gift
New home
New apartment
Replacement
Remodeling project
Other (please specify)
2
. Where did you use your Speakman product?
Where did you use your Speakman product?
Master Bathroom
Guest Bathroom
Child Bathroom
Gift for a friend
Other (please specify)
3
. How did you hear about Speakman?
How did you hear about Speakman?
Advertisment
Family
Friend
Search Engine (Google, Yahoo!, Bing etc.)
Social Media (Facebook, Twitter, etc.)
Affiliate Site
Used a Speakman Showerhead in a Hotel
Other (please specify)
4
. Serving our customers is very important to us. Would being able to speak to a Speakman Customer Service Representative have made your purchase easier?
Serving our customers is very important to us. Would being able to speak to a Speakman Customer Service Representative have made your purchase easier?
Yes
No
5
. Are you satisfied with the performance of your showerhead?
Unsatisfied
Somewhat Unsatisfied
Satisfied
Extremely Satisfied
Please select satisfaction level
*
Are you satisfied with the performance of your showerhead? Please select satisfaction level Unsatisfied
Please select satisfaction level Somewhat Unsatisfied
Please select satisfaction level Satisfied
Please select satisfaction level Extremely Satisfied
6
. If you were unsatisfied, please tell us why. Please note that this survey and your feedback is completely anonymous. However, we would love the chance to rectify your negative experience or product issues. Please leave your name and contact information so that we can do this or email us at customerservice@speakmancompany.com.
If you were unsatisfied, please tell us why. Please note that this survey and your feedback is completely anonymous. However, we would love the chance to rectify your negative experience or product issues. Please leave your name and contact information so that we can do this or email us at customerservice@speakmancompany.com.
7
. Would you have an interest in other Speakman products for your home such as faucets, shower rods, shower valves, etc?
Would you have an interest in other Speakman products for your home such as faucets, shower rods, shower valves, etc?
Yes
No
8
. Did you find it easy to select and purchase your new showerhead on Speakman’s website ?
Very Difficult
Difficult
Somewhat Difficult
Somewhat Easy
Easy
Very Easy
Please select from the following options
*
Did you find it easy to select and purchase your new showerhead on Speakman’s website ? Please select from the following options Very Difficult
Please select from the following options Difficult
Please select from the following options Somewhat Difficult
Please select from the following options Somewhat Easy
Please select from the following options Easy
Please select from the following options Very Easy
9
. What could Speakman do to make the selection and purchase process easier?
What could Speakman do to make the selection and purchase process easier?
10
. Would you recommend your Speakman product to a friend?
Would you recommend your Speakman product to a friend?
Definitely Yes
Possibly
Definitely Not
11
. Are you...
Are you...
Female
Male
12
. How old are you?
How old are you?
25 & Under
26-40
41-64
65 & Over
13
. Do you...
Do you...
Own a home
Rent
Other (please specify)
14
. We appreciate your business. Please use this space to provide any additional information you feel would be helpful for us to know to better serve you in the future.
We appreciate your business. Please use this space to provide any additional information you feel would be helpful for us to know to better serve you in the future.
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