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San Antonio Public Library Customer Satisfaction Survey
Thank you for participating in San Antonio Public Library’s customer satisfaction survey. This survey is completely anonymous and your answers will be used in the library’s continued effort to enhance customer satisfaction. When answering the questions, please think back to your last visit to a San Antonio Public Library location.
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1
. Which library location did you visit?
Bazan Library
Bannwolf Library @ Reagan HS
Bookmobile
Brook Hollow Library
Carver Library
Central Library
Cody Library
Collins Garden Library
Cortez Library
Igo Library
Forest Hills Library
Great Northwest Library
Guerra Library
Johnston Library
Landa Library
Las Palmas Library
Maverick Library
McCreless Library
Memorial Library
Mission Library
Pan American Library
Parman at Stone Oak Library
Pruitt Library @ Roosevelt
Semmes Library
San Pedro Library
Thousand Oaks Library
The Tobin Library @ Oakwell
Westfall Library
Which library location did you visit?
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2
. Date of your last visit to the library?
MM
DD
YYYY
Date
Date of your last visit to the library? Date Month
/
Day
/
Year
3
. Did you find what you were looking for during your last visit to the library?
Did you find what you were looking for during your last visit to the library?
Yes
No
4
. During your last visit to the library, did you request assistance from a library staff member?
During your last visit to the library, did you request assistance from a library staff member?
Yes
No
5
. Overall, how satisfied are you with services provided by library staff member(s)?
Overall, how satisfied are you with services provided by library staff member(s)?
Very satisfied
Satisfied
Undecided
Dissatisfied
Very dissatisfied
Does not apply
6
. If you did not receive service from a library staff member, please select the reason that best describes why you did not receive service:
If you did not receive service from a library staff member, please select the reason that best describes why you did not receive service:
Did not need assistance
Could not locate a staff member
Did not know who to ask for help
Staff members too busy with other patrons
Other (please specify)
7
. How satisfied were you with the physical condition of the library you visited during your last library visit?
How satisfied were you with the physical condition of the library you visited during your last library visit?
Very satisfied
Satisfied
Undecided
Dissatisfied
Very dissatisfied
50%
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