The City of London (COL) is dedicated to providing high-quality services for the residents and business communities of the ‘Square Mile’. COL believes that a ‘digital divide’ exists in the City, and that residents are unable to access affordable high-speed broadband connections. High-speed broadband in the UK is defined as providing download speeds of at least 24 Mbit/s to users . It is faster and more reliable than traditional broadband speeds. Benefits for residential users include:

• Downloading films, music and other large files from the internet is much faster
• Greater opportunity for people to work more productively from home
• Improved video and voice connections using the internet (e.g. Skype, webcams, high definition video)

Based on current publicly available information, no operator has plans to provide a high-speed, affordable broadband network for residents across the City. In addition, mobile coverage is variable due to the density of the City, an issue that can be compounded by the large number of day visitors who use the wireless networks. COL is therefore embarking on a programme with the objective of achieving ubiquitous high-speed and affordable wireless and fixed connectivity across the City. The purpose of this market consultation is to engage with residents to establish market demand and supply in the City. We warmly welcome any response you can provide to the questions below.

Any questions or queries should be directed to connectivity@cityoflondon.gov.uk.

Privacy statement: this research is being undertaken by the City of London Corporation to establish the level of and location of demand for high-speed broadband services in the City. Cooperation with this research is voluntary. Your identity and response will be treated as confidential, will be stored securely, and will be used only for research purposes. Your details will not be used to send unsolicited mail nor will we pass on email addresses to others for this purpose. Respondents are entitled to have or all of the record of the research destroyed or deleted at any stage.

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* 1. Please provide us with some contact details

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* 2. Please tell us the name of your internet service provider (ISP)

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* 3. What broadband package do you currently subscribe to?

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* 4. What actual download speeds do you consistently experience from your ISP? If you don’t know, please use www.broadbandspeedchecker.co.uk for a safe and fast check of your Internet speed.

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* 5. How reliable is your broadband connection?

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* 6. What do you pay per month for your broadband service?

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* 7. Is your actual connection speed sufficient for your requirements at home?

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* 8. How much per month would you be willing to pay for the bandwidth you specified as being sufficient for your requirements?

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* 9. If your household is not connected to high-speed broadband, what are the reasons for this?

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* 10. If you have enquired about the cost for a high-speed broadband connection and have been informed that it is unavailable at your household, what was your reaction to this?

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* 11. Do you think enough is being done to inform residents about the benefits of high-speed broadband?

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* 12. Please rate your mobile connectivity when at home

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* 13. Please rate mobile connectivity (3G and 4G) across the City as a whole

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