1. The staff communicated effectively.
1. The staff communicated effectively. 4(Excellent)
1. The staff communicated effectively. 3(Good)
1. The staff communicated effectively. 2(Fair)
1. The staff communicated effectively. 1(Poor)
1. The staff communicated effectively. N/A
2. My request was met within the time frame given.
2. My request was met within the time frame given. 4(Excellent)
2. My request was met within the time frame given. 3(Good)
2. My request was met within the time frame given. 2(Fair)
2. My request was met within the time frame given. 1(Poor)
2. My request was met within the time frame given. N/A
3. Personnel was easy to reach in the Business Office.
3. Personnel was easy to reach in the Business Office. 4(Excellent)
3. Personnel was easy to reach in the Business Office. 3(Good)
3. Personnel was easy to reach in the Business Office. 2(Fair)
3. Personnel was easy to reach in the Business Office. 1(Poor)
3. Personnel was easy to reach in the Business Office. N/A
4. Financial responsibility information was clearly explained to me.
4. Financial responsibility information was clearly explained to me. 4(Excellent)
4. Financial responsibility information was clearly explained to me. 3(Good)
4. Financial responsibility information was clearly explained to me. 2(Fair)
4. Financial responsibility information was clearly explained to me. 1(Poor)
4. Financial responsibility information was clearly explained to me. N/A
5. The explanation of the bill for services was appropriate.
5. The explanation of the bill for services was appropriate. 4(Excellent)
5. The explanation of the bill for services was appropriate. 3(Good)
5. The explanation of the bill for services was appropriate. 2(Fair)
5. The explanation of the bill for services was appropriate. 1(Poor)
5. The explanation of the bill for services was appropriate. N/A
6. Follow through of questions and answers was met.
6. Follow through of questions and answers was met. 4(Excellent)
6. Follow through of questions and answers was met. 3(Good)
6. Follow through of questions and answers was met. 2(Fair)
6. Follow through of questions and answers was met. 1(Poor)
6. Follow through of questions and answers was met. N/A
7. The staff was courteous and respectful.
7. The staff was courteous and respectful. 4(Excellent)
7. The staff was courteous and respectful. 3(Good)
7. The staff was courteous and respectful. 2(Fair)
7. The staff was courteous and respectful. 1(Poor)
7. The staff was courteous and respectful. N/A
8. Overall customer service score.
8. Overall customer service score. 4(Excellent)
8. Overall customer service score. 3(Good)
8. Overall customer service score. 2(Fair)
8. Overall customer service score. 1(Poor)
8. Overall customer service score. N/A
9. I felt all payment options were explained to me.
9. I felt all payment options were explained to me. 4(Excellent)
9. I felt all payment options were explained to me. 3(Good)
9. I felt all payment options were explained to me. 2(Fair)
9. I felt all payment options were explained to me. 1(Poor)
9. I felt all payment options were explained to me. N/A