PMD - Customer Questionnaire 2012-13
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Property Management and Development is committed to providing the highest quality of service to all our customers, focusing on their needs. We will achieve this by:

Providing fair and equal access to all out services.

Maintaining high standards of professionalism, attitude, communication and timeliness, and

Asking customers regularly if our service is meeting their needs, and how we can improve, and then acting on the feedback received.

To help us assess our performance would be grateful if you would complete this brief questionnaire.

Your views will remain completely anonymous. However, if you wish to receive feedback on the results of this survey then please provide your contact details in the section at the end of the survey.

You were recently in contact with the council's Property Management & Development team. The following questions are intended to assess the level of service you received.

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1. Delivery. Please rate the following:

	Excellent	Good	Adequate	Poor	Very Poor	Not applicable
The service you received compared to what you needed	*Delivery. Please rate the following: The service you received compared to what you needed Excellent	The service you received compared to what you needed Good	The service you received compared to what you needed Adequate	The service you received compared to what you needed Poor	The service you received compared to what you needed Very Poor	The service you received compared to what you needed Not applicable
Our handling of any any problems that arose.	Our handling of any any problems that arose. Excellent	Our handling of any any problems that arose. Good	Our handling of any any problems that arose. Adequate	Our handling of any any problems that arose. Poor	Our handling of any any problems that arose. Very Poor	Our handling of any any problems that arose. Not applicable
How easy it was to contact us.	How easy it was to contact us. Excellent	How easy it was to contact us. Good	How easy it was to contact us. Adequate	How easy it was to contact us. Poor	How easy it was to contact us. Very Poor	How easy it was to contact us. Not applicable

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2. Timeliness. Please rate the following:

	Excellent	Good	Adequate	Poor	Very Poor	Not applicable
The promptness of our response to your request.	*Timeliness. Please rate the following: The promptness of our response to your request. Excellent	The promptness of our response to your request. Good	The promptness of our response to your request. Adequate	The promptness of our response to your request. Poor	The promptness of our response to your request. Very Poor	The promptness of our response to your request. Not applicable
Our ability to resolve your issue at the first point of contact.	Our ability to resolve your issue at the first point of contact. Excellent	Our ability to resolve your issue at the first point of contact. Good	Our ability to resolve your issue at the first point of contact. Adequate	Our ability to resolve your issue at the first point of contact. Poor	Our ability to resolve your issue at the first point of contact. Very Poor	Our ability to resolve your issue at the first point of contact. Not applicable

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3. Information. Please rate the following:

	Excellent	Good	Adequate	Poor	Very Poor	Not applicable
Our performance in keeping you informed of the progress of your request.	*Information. Please rate the following: Our performance in keeping you informed of the progress of your request. Excellent	Our performance in keeping you informed of the progress of your request. Good	Our performance in keeping you informed of the progress of your request. Adequate	Our performance in keeping you informed of the progress of your request. Poor	Our performance in keeping you informed of the progress of your request. Very Poor	Our performance in keeping you informed of the progress of your request. Not applicable
The accuracy of the information provided, as relevant to your needs.	The accuracy of the information provided, as relevant to your needs. Excellent	The accuracy of the information provided, as relevant to your needs. Good	The accuracy of the information provided, as relevant to your needs. Adequate	The accuracy of the information provided, as relevant to your needs. Poor	The accuracy of the information provided, as relevant to your needs. Very Poor	The accuracy of the information provided, as relevant to your needs. Not applicable
The quality of the information provided, as relevant to your needs.	The quality of the information provided, as relevant to your needs. Excellent	The quality of the information provided, as relevant to your needs. Good	The quality of the information provided, as relevant to your needs. Adequate	The quality of the information provided, as relevant to your needs. Poor	The quality of the information provided, as relevant to your needs. Very Poor	The quality of the information provided, as relevant to your needs. Not applicable

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4. Professionalism. Please rate the following:

	Excellent	Good	Adequate	Poor	Very Poor	Not applicable
Our people's professionalism in terms of the knowledge and skills of our staff	*Professionalism. Please rate the following: Our people's professionalism in terms of the knowledge and skills of our staff Excellent	Our people's professionalism in terms of the knowledge and skills of our staff Good	Our people's professionalism in terms of the knowledge and skills of our staff Adequate	Our people's professionalism in terms of the knowledge and skills of our staff Poor	Our people's professionalism in terms of the knowledge and skills of our staff Very Poor	Our people's professionalism in terms of the knowledge and skills of our staff Not applicable

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5. Staff attitude. Please rate the following:

	Excellent	Good	Adequate	Poor	Very Poor	Not applicable
Our people's attitude, in terms of the friendliness and helpfulness of our staff	*Staff attitude. Please rate the following: Our people's attitude, in terms of the friendliness and helpfulness of our staff Excellent	Our people's attitude, in terms of the friendliness and helpfulness of our staff Good	Our people's attitude, in terms of the friendliness and helpfulness of our staff Adequate	Our people's attitude, in terms of the friendliness and helpfulness of our staff Poor	Our people's attitude, in terms of the friendliness and helpfulness of our staff Very Poor	Our people's attitude, in terms of the friendliness and helpfulness of our staff Not applicable

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6. Overall Level of Service. Please rate the following:

	Excellent	Good	Adequate	Poor	Very Poor
The overall quality of customer service	*Overall Level of Service. Please rate the following: The overall quality of customer service Excellent	The overall quality of customer service Good	The overall quality of customer service Adequate	The overall quality of customer service Poor	The overall quality of customer service Very Poor

7. Were you treated fairly?

Were you treated fairly? Yes

8. If you answered "Adequate", "Poor", "Very Poor" or "No" to any of the above questions, please say why.

If you answered "Adequate", "Poor", "Very Poor" or "No" to any of the above questions, please say why.

9. Please use this space to provide any other comments that you may have regarding West Lothian Council Property Management and Development, and any suggestions as to how we might improve, or provide additional choice in the delivery of our service.

Please use this space to provide any other comments that you may have regarding West Lothian Council Property Management and Development, and any suggestions as to how we might improve, or provide additional choice in the delivery of our service.

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PMD - Customer Questionnaire 2012-13Exit this survey >>

*1. Delivery. Please rate the following:

*2. Timeliness. Please rate the following:

*3. Information. Please rate the following:

*4. Professionalism. Please rate the following:

*5. Staff attitude. Please rate the following:

*6. Overall Level of Service. Please rate the following: