Phone Surveys 2011
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1. Phone Survey 2011
*
1
. Student Name
Student Name
2
. Phone Number
Phone Number
3
. Distance Course or Department
Distance Course or Department
4
. Date
Date
*
5
. Interviewer
Interviewer
Annalysce Baker
Amber Freeman
Corrine Harper
Bryan Hendren
Christopher Smith
Tre Addison
Nicola Ball
Julie Matsunaga
Jessie Stacy
Rhea Wojcik
Ashleigh Yearty
Carlos Araya
Jason Busbin
Matias Marabotto
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. Hi, _____________________________________, this is _____________ from the University of West Georgia. We are doing a quick phone survey with students who have taken online courses in order to improve our services. Would you please spend just a few minutes with me answering a few questions about your experiences as a distance student in _______ (department).
Hi, _____________________________________, this is _____________ from the University of West Georgia. We are doing a quick phone survey with students who have taken online courses in order to improve our services. Would you please spend just a few minutes with me answering a few questions about your experiences as a distance student in _______ (department).
7
. Did you receive advisement
Did you receive advisement
I did not receive advisement
Online
Through email
By telephone
In person
Self-advised
Other
Other (please specify)
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. Please rate the advisement you received as a distance student?
Please rate the advisement you received as a distance student?
Good
Needs improvement
I did not receive advisement
*If Needs Improvement checked, ask “in what way could the advisement for you have been improved?”
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. *If answered "I did not receive advisement": Were you aware advisement is available for all students, including online students?
*If answered "I did not receive advisement": Were you aware advisement is available for all students, including online students?
Yes
No
10
. Have you utilized admissions services offered by UWG to its online students?
Have you utilized admissions services offered by UWG to its online students?
Yes
No
Other (please specify)
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. Have you utilized tutoring services offered by UWG to its online students?
Have you utilized tutoring services offered by UWG to its online students?
Yes
No
Comments
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. Have you utilized counseling services offered by UWG to its online students?
Have you utilized counseling services offered by UWG to its online students?
Yes
No
Comments
13
. Have you utilized any other student services offered by UWG to its online students?
Have you utilized any other student services offered by UWG to its online students?
Yes (specify below)
No
Service Used:
14
. Please rate the student services as you received as a distance student
Please rate the student services as you received as a distance student
Good
Needs Improvement
Do Not Remember
*If needs improvement checked, ask "How can student services be improved?"
15
. Did you utilize any library resources as a distance student, either by visiting a library or using library electronic resources?
Did you utilize any library resources as a distance student, either by visiting a library or using library electronic resources?
Yes
No
Unsure
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. How satisfied are you with the availability of library services at West Georgia for distance students?
How satisfied are you with the availability of library services at West Georgia for distance students?
very satisfied
Somewhat satisfied
Not satisfied
Does not apply
*If not satisfied is circled, ask, “How could library services be improved for distance students?”
17
. Please rate the registration process as you experienced it as a distance student?
Please rate the registration process as you experienced it as a distance student?
Good
Needs improvement
Don't Remember
*If Needs Improvement checked, ask “in what way could the registration process for you have been improved?”
18
. How did you initially receive a technical orientation to CourseDen (explain: formerly WebCT if they don’t know)
More than one answer may apply.
How did you initially receive a technical orientation to CourseDen (explain: formerly WebCT if they don’t know) More than one answer may apply.
Through online information
Through a live orientation
Through the instructor
Through the CourseDen (explain: formerly WebCT if they don’t know) Vista student printed handbook
Through other class members
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. Did these orientations provide you with enough information to effectively utilize CourseDen by the second week of your course?
Did these orientations provide you with enough information to effectively utilize CourseDen by the second week of your course?
Yes
No
*If no, please explain.
20
. If you had problems accessing the course or utilizing CourseDen in any way, which of the following did you utilize for help. More than one may apply.
If you had problems accessing the course or utilizing CourseDen in any way, which of the following did you utilize for help. More than one may apply.
Never had problems
The University’s Distance Learning helpline by either email or phone
The instructor
Another classmate
Online instructions
The after-hours helpline (the 1-866-588-5293)
Other (please specify)
21
. How successful was ____________ (answer above) in solving your CourseDen issues?
How successful was ____________ (answer above) in solving your CourseDen issues?
Very successful
Somewhat successful
Not successful at all
If any of the above were “not successful at all,” then ask; please explain why _____ was not successful in solving your CourseDen issues
22
. Overall, do you feel that you received prompt and courteous student support from West Georgia as a distance learner?
Overall, do you feel that you received prompt and courteous student support from West Georgia as a distance learner?
Yes
No
Does not apply
*If no, please explain what could have been improved.
23
. Compared to traditional courses, how much do you think you learned in West Georgia’s distance courses?
Compared to traditional courses, how much do you think you learned in West Georgia’s distance courses?
About the same in each type of course
I learn more in a distance course
I learn less in a distance course
Can you please explain your answer?
24
. How would you compare the level of interaction between yourself and your instructor and your peers in your distance course? Was it about the same, greater, or less than in a traditional course?
How would you compare the level of interaction between yourself and your instructor and your peers in your distance course? Was it about the same, greater, or less than in a traditional course?
About the same
Greater
Less
Please explain your answer.
25
. Do you think that there are enough distance courses offered at West Georgia?
Do you think that there are enough distance courses offered at West Georgia?
Yes
No
Uncertain
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. If the distance course you last took were not offered via distance media, would you have driven to campus to take the course in the traditional manner?
If the distance course you last took were not offered via distance media, would you have driven to campus to take the course in the traditional manner?
Probably yes
Probably no
Definitely yes
Definitely no
Other (please specify)
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. And finally, can you think of any other ways in which our distance courses, programs, and services for distance students could be improved at UWG?
And finally, can you think of any other ways in which our distance courses, programs, and services for distance students could be improved at UWG?
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