Planning & Development Services Center - Customer Service Enhancements
How Are We Doing?
In response to customer feedback, the Planning & Development Services Center began testing extended business hours and advance appointment scheduling on Monday, Jan. 7, 2013. The services center had previously been closed for lunch from 12 to 1 p.m. each day. We are now continuously open and available to customers from 8 a.m. to 4 p.m. on Mondays, Wednesdays, Thursdays, and Fridays, and from 10 a.m. to 4 p.m. on Tuesdays.
We are asking for more customer feedback with this short survey to assess the effects of these customer service enhancements. Please take a few minutes to answer the questions below:
Thank you for taking the time to complete this survey. City staff will be evaluating the success of the customer service enhancements on an ongoing basis and will announce any proposed revisions as necessary.