Parts Survey

Thank you for choosing to complete this very short survey.

33%

After submitting the survey, you are automatically entered into our monthly drawing for a great prize.

Thank you for helping us to continuously improve our products and services to better serve you. We appreciate your time and your business.

1. Could you please rate your last transaction with our parts department on the following factors?

	Excellent	Good	Neutral	Fair	Poor	N/A
Parts staff availability	*Could you please rate your last transaction with our parts department on the following factors? Parts staff availability Excellent	Parts staff availability Good	Parts staff availability Neutral	Parts staff availability Fair	Parts staff availability Poor	Parts staff availability N/A
Parts staff knowledge	Parts staff knowledge Excellent	Parts staff knowledge Good	Parts staff knowledge Neutral	Parts staff knowledge Fair	Parts staff knowledge Poor	Parts staff knowledge N/A
Parts staff courtesy	Parts staff courtesy Excellent	Parts staff courtesy Good	Parts staff courtesy Neutral	Parts staff courtesy Fair	Parts staff courtesy Poor	Parts staff courtesy N/A
Availability of parts	Availability of parts Excellent	Availability of parts Good	Availability of parts Neutral	Availability of parts Fair	Availability of parts Poor	Availability of parts N/A
Communication regarding back ordered parts	Communication regarding back ordered parts Excellent	Communication regarding back ordered parts Good	Communication regarding back ordered parts Neutral	Communication regarding back ordered parts Fair	Communication regarding back ordered parts Poor	Communication regarding back ordered parts N/A
Accuracy of filling parts orders	Accuracy of filling parts orders Excellent	Accuracy of filling parts orders Good	Accuracy of filling parts orders Neutral	Accuracy of filling parts orders Fair	Accuracy of filling parts orders Poor	Accuracy of filling parts orders N/A
Overall time required to receive parts from order to delivery	Overall time required to receive parts from order to delivery Excellent	Overall time required to receive parts from order to delivery Good	Overall time required to receive parts from order to delivery Neutral	Overall time required to receive parts from order to delivery Fair	Overall time required to receive parts from order to delivery Poor	Overall time required to receive parts from order to delivery N/A
Parts invoice accuracy	Parts invoice accuracy Excellent	Parts invoice accuracy Good	Parts invoice accuracy Neutral	Parts invoice accuracy Fair	Parts invoice accuracy Poor	Parts invoice accuracy N/A

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