Customer Satisfaction Survey

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Thank you for helping us to continuously improve our products and services to better serve you. We appreciate your time and your business.

	Excellent	Good	Neutral	Fair	Poor	N/A
Parts staff availability	Parts staff availability Excellent	Parts staff availability Good	Parts staff availability Neutral	Parts staff availability Fair	Parts staff availability Poor	Parts staff availability N/A
Parts staff knowledge	Parts staff knowledge Excellent	Parts staff knowledge Good	Parts staff knowledge Neutral	Parts staff knowledge Fair	Parts staff knowledge Poor	Parts staff knowledge N/A
Parts staff courtesy	Parts staff courtesy Excellent	Parts staff courtesy Good	Parts staff courtesy Neutral	Parts staff courtesy Fair	Parts staff courtesy Poor	Parts staff courtesy N/A
Availability of parts	Availability of parts Excellent	Availability of parts Good	Availability of parts Neutral	Availability of parts Fair	Availability of parts Poor	Availability of parts N/A
Communication regarding back ordered parts	Communication regarding back ordered parts Excellent	Communication regarding back ordered parts Good	Communication regarding back ordered parts Neutral	Communication regarding back ordered parts Fair	Communication regarding back ordered parts Poor	Communication regarding back ordered parts N/A
Accuracy of filling parts orders	Accuracy of filling parts orders Excellent	Accuracy of filling parts orders Good	Accuracy of filling parts orders Neutral	Accuracy of filling parts orders Fair	Accuracy of filling parts orders Poor	Accuracy of filling parts orders N/A
Overall time required to receive parts from order to delivery	Overall time required to receive parts from order to delivery Excellent	Overall time required to receive parts from order to delivery Good	Overall time required to receive parts from order to delivery Neutral	Overall time required to receive parts from order to delivery Fair	Overall time required to receive parts from order to delivery Poor	Overall time required to receive parts from order to delivery N/A
Parts invoice accuracy	Parts invoice accuracy Excellent	Parts invoice accuracy Good	Parts invoice accuracy Neutral	Parts invoice accuracy Fair	Parts invoice accuracy Poor	Parts invoice accuracy N/A

Excellent

Good

Neutral

Fair

Poor

N/A

Parts staff availability

Parts staff availability Excellent

Parts staff availability Good

Parts staff availability Neutral

Parts staff availability Fair

Parts staff availability Poor

Parts staff availability N/A

Parts staff knowledge

Parts staff knowledge Excellent

Parts staff knowledge Good

Parts staff knowledge Neutral

Parts staff knowledge Fair

Parts staff knowledge Poor

Parts staff knowledge N/A

Parts staff courtesy

Parts staff courtesy Excellent

Parts staff courtesy Good

Parts staff courtesy Neutral

Parts staff courtesy Fair

Parts staff courtesy Poor

Parts staff courtesy N/A

Availability of parts

Availability of parts Excellent

Availability of parts Good

Availability of parts Neutral

Availability of parts Fair

Availability of parts Poor

Availability of parts N/A

Communication regarding back ordered parts

Communication regarding back ordered parts Excellent

Communication regarding back ordered parts Good

Communication regarding back ordered parts Neutral

Communication regarding back ordered parts Fair

Communication regarding back ordered parts Poor

Communication regarding back ordered parts N/A

Accuracy of filling parts orders

Accuracy of filling parts orders Excellent

Accuracy of filling parts orders Good

Accuracy of filling parts orders Neutral

Accuracy of filling parts orders Fair

Accuracy of filling parts orders Poor

Accuracy of filling parts orders N/A

Overall time required to receive parts from order to delivery

Overall time required to receive parts from order to delivery Excellent

Overall time required to receive parts from order to delivery Good

Overall time required to receive parts from order to delivery Neutral

Overall time required to receive parts from order to delivery Fair

Overall time required to receive parts from order to delivery Poor

Overall time required to receive parts from order to delivery N/A

Parts invoice accuracy

Parts invoice accuracy Excellent

Parts invoice accuracy Good

Parts invoice accuracy Neutral

Parts invoice accuracy Fair

Parts invoice accuracy Poor

Parts invoice accuracy N/A

Customer Satisfaction Survey - Parts

Thank you for choosing to complete this very short survey.

Question Title

* 1. Could you please rate your last transaction with our parts department on the following factors?