Rolls Filing Systems - Online Survey
 

1. Rolls Online Support Survey

 
Rolls Filing Systems is in the process of improving its online services in order to provide our valued customers with more information and support. We need your help to provide you with the service and support you want, when you want it! By simply filling out the survey below, you are in with a chance to win a 15% discount off your next order.

1. If you wish to enter the draw for the 15% discount certificate please enter your details below.

2. Which of the following best describes your role in your organisation?

3. What is the biggest problem facing you right now in relation to file management?

4. How often do you order online for your business?

5. How often do you use the Rolls site to order online?

6. How often do you order from Rolls using the phone or fax?

7. If you order from Rolls by phone or fax, please indicate why you prefer this method to online ordering (check all that apply):

8. How would you rate the current Rollspl.com.au website?

 ExcellentAbove AverageAverageBelow AveragePoorI've never been on the Rollspl.com.au website
General Appearance
Ease of Use/Navigation
Relevance of Information
Clarity of Information
Overall Satisfaction

9. How important are the following online services to you?

 5 (extremely important)4321 (not important)
The ability to order products and services online.
The ability to receive special offer email notifications based on my preferences.
The ability to update my own contact details and preferences on the Rolls website.
The ability to access detailed product information.
The ability to access online product training.

10. With regard to email marketing, how often would you like to hear from us?

11. What kind of information would you like to receive by email?

12. How do you most often find products on a website?

13. Do you have any suggestions about how we can improve our online presence to support you more effectively?

14. We would like to know how you use Social Media. Please indicate how important the following tools are to you in terms of connecting with business associates, learning and researching products and services and in deciding what organisations to work with.

 5 (Extremely Important)4321 (Not Important)N/A (I have no idea what you are talking about)
Industry and business blogs
LinkedIn
YouTube - Product Videos
Facebook
Twitter
Ratings and reviews on industry websites
Search Engines(I always use search engines when researching products and services)

15. Which of the following services and tools would you find useful?

 5 (Extremely Important)4321 (Not Important)N/A (No idea what you are talking about!)
A Rolls Blog - regular posts on products and services.
Rolls Videos - online videos explaining our products and services and how to use them.
Twitter @Rolls - regular messages with latest news from Rolls.
Webinars - regular online meetings to provide customers with guidance on our products and services.
LinkedIn page - a rolls LinkedIn page with videos, news items and product and services updates.
Facebook Page - a rolls facebook page with videos, news items and product and service information.