Website Questionnaire - Website Left hand link Survey

Website

	Excellent	Good	Satisfactory	Poor	I have not visited your web site
Finding your way around	Website Finding your way around Excellent	Finding your way around Good	Finding your way around Satisfactory	Finding your way around Poor	Finding your way around I have not visited your web site
Ease & speed of use	Ease & speed of use Excellent	Ease & speed of use Good	Ease & speed of use Satisfactory	Ease & speed of use Poor	Ease & speed of use I have not visited your web site
Finding info on hire equipment	Finding info on hire equipment Excellent	Finding info on hire equipment Good	Finding info on hire equipment Satisfactory	Finding info on hire equipment Poor	Finding info on hire equipment I have not visited your web site
Finding info on sales equipment	Finding info on sales equipment Excellent	Finding info on sales equipment Good	Finding info on sales equipment Satisfactory	Finding info on sales equipment Poor	Finding info on sales equipment I have not visited your web site
Usefulness of our document & fact sheet downloads	Usefulness of our document & fact sheet downloads Excellent	Usefulness of our document & fact sheet downloads Good	Usefulness of our document & fact sheet downloads Satisfactory	Usefulness of our document & fact sheet downloads Poor	Usefulness of our document & fact sheet downloads I have not visited your web site
Learning about our training services	Learning about our training services Excellent	Learning about our training services Good	Learning about our training services Satisfactory	Learning about our training services Poor	Learning about our training services I have not visited your web site

Suggested improvements to website

Website Login

	Excellent	Good	Satisfactory	Poor	I have not signed up for a Login
How useful do you find the Orbital Sound website Login?	Website Login How useful do you find the Orbital Sound website Login? Excellent	How useful do you find the Orbital Sound website Login? Good	How useful do you find the Orbital Sound website Login? Satisfactory	How useful do you find the Orbital Sound website Login? Poor	How useful do you find the Orbital Sound website Login? I have not signed up for a Login

How could we improve the login experience?

Have you looked at our website easiHire pages?

Have you looked at our website easiHire pages? Great - I love it!

Great for the future

Looked, but for another day

Looked, but did not understand

Looked, but not relevant

Not looked at it

Comments on easiHire

Type of Customer

Type of Customer First Time

Occasional

Regular

Where did you hear about us?

Where did you hear about us? Google / Search Engine

Word of mouth

Advertisement in a printed trade magazine

Advertisement on a website

I read about you

Met you at a trade show

Thomson or local directory

Other (please specify)

Would you recommend Orbital to colleagues?

Would you recommend Orbital to colleagues? Yes

Are there any other comments you’d like share with us?

Are there any other comments you’d like share with us? Complaint
Suggestion
Compliment

Would you be interested in product & skills training for any of the following (tick all that apply). IMPORTANT: Please leave your email address in the box below so that we can contact you about forthcoming training sessions.

Would you be interested in product & skills training for any of the following (tick all that apply). IMPORTANT: Please leave your email address in the box below so that we can contact you about forthcoming training sessions. Consoles

Communications & Video

Computer Playback

Radio Mics

Other (please specify)

Your Company (Optional - this questionnaire is totally anonymous unless you decide otherwise)

Your Name & Email Address (Optional - this questionnaire is totally anonymous unless you decide otherwise)

Thank you for taking part in our customer service questionnaire!